1   How to properly register and configure your ASP mailer on your 64 bit OS while running in 32 bit ACCESS ODBC / IIS mode. Here is the command lines to register the 32 bit SMTP and POP dlls on a 64 bit machine. VERY Important NOTE: If you get an error when attempting to register the ...<more> Date Created: 01/06/2015 Last Modified: 01/16/2015 Problem Type: Problem Report Item: Web+Center 8.0 2   Web+Center File Attachment fails after Windows KB3104002 update on December 9 2015 UPDATE: 12/17/2015 - MS has release a hot fix to resolve this problem: ---------------------------------------------- We have official fixes av...<more> Date Created: 12/09/2015 Last Modified: 12/17/2015 Problem Type: Problem Report Item: Web+Center 8.0 3   Issues installing WebCenterXX.exe on Windows 10 It may be necessary to download the webcenterXX.exe and then click on the webcenterxx.exe file and then Right mouse click on webcenterXX.exe in the windows explorer and t...<more> Date Created: 07/28/2016 Last Modified: 07/28/2016 Problem Type: Problem Report Item: Web+Center Installation 4   Case updates are slow due to many notificationd through SMTP servers If your Web+Center system takes a longer time (longer than 2 seconds) to return after submitting a trouble ticket, it is probably the slowness of your SMTP connection tha...<more> Date Created: 10/30/2017 Last Modified: 10/30/2017 Problem Type: Problem Report Item: Web+Center 9.0 5   Using Gmail SMTP requires Less Secure App Setting It turns out that in order for Google to authorize a third party server to access your account via SMTP now, you have to enable “Less Secure Apps” on your Gmail accou...<more> Date Created: 01/22/2019 Last Modified: 01/22/2019 Problem Type: Problem Report Item: Web+Center 9.0 6   Ticket case numbers and asset numbers index values jump up after database or server reboots for SQL*Server 2012 This appears to be a critical bug in 2012 SQL*Server and their support for identity values in the database. If you read the article below, it appears Microsoft does not ...<more> Date Created: 01/27/2014 Last Modified: 01/27/2014 Problem Type: Problem Report Item: Web+Center 7.5 7   How can I duplicate the earlier frame open cases (by open, tech, group, etc) windows in one pane and be able to click to cases in another pane without browser tabs. Starting in Version 10.1.11.21 - we updated about 8 files in Tech+Center to enable this functionality with the OtherCase.asp module and other called modules. A Zip fi...<more> Date Created: 01/08/2021 Last Modified: 01/12/2021 Problem Type: Enhancement Request Item: Web+Center 10.0 8   How to launch Email To Case auto polling at machine startup Please review this newsletter article on how to configure this program to be launched in the background at start up at: http://www.inet-sciences.com/configuring-...<more> Date Created: 06/01/2015 Last Modified: 06/03/2015 Problem Type: Question Item: Web+Center 8.0 9   SMTP with Office365 fails First make these customizations: Outgoing SMTP : Server name: smtp.office365.com Port: 587 Encryption method: TLS To enable this, edit ...<more> Date Created: 09/30/2016 Last Modified: 09/30/2016 Problem Type: Question Item: Tech+Center 10   Jumping of case numbers by 1000 or more after Failover or Restart of SQL Server 2012 Results in Reseed of Identity A very significant and important issue for Web+Center users using SQL*Server 2012 as the backend database. This issue of SQL*Server randomly making new seed indexes for ...<more> Date Created: 08/21/2014 Last Modified: 08/21/2014 Problem Type: Problem Report Item: Web+Center 8.0 11   Upgrade scripts for MS ACCESS for upgrading from version 5, 6,7, and 8 release use CHAR (fixed length fields) instead of TEXT (or SQL - VARCHAR) database types for upgrades. New scripts were created that replaced all CHAR (XX) with TEXT (XX) in the following files: Upgradewebcenter50to60access.asp, Upgradewebcenter60to70access.as...<more> Date Created: 09/25/2014 Last Modified: 10/22/2014 Problem Type: Problem Report Item: Web+Center 8.0 12   Button Panel Wraps with Browser Font size set to Large If you have your browser font size set to large rather than the default medium, you button panel may wrap some of the button panel buttons text. The text on the button a...<more> Date Created: 10/15/2014 Last Modified: 10/16/2014 Problem Type: Problem Report Item: Web+Center 8.0 13   Installing Windows Server Update Services (WSUS) causes Web+Center to fail Installing Windows Server Update Services (WSUS) for some reason causes all IIS website to stop working or puts the Internet information services into some mode that is n...<more> Date Created: 10/25/2010 Last Modified: 10/27/2010 Problem Type: Problem Report Item: Web+Center 6.0 14   Chrome Web+Center download reports: This app can't run on your PC Clear your download history. Click the icon at the top left, select History, Settings, Clear History. Check the box for Download History only and select Clear Browsing Data. Date Created: 03/03/2017 Last Modified: 03/03/2017 Problem Type: Problem Report Item: Web+Center 9.0 15   Email to case stops working and email to case report authentication failure Exchange lost trust relation ships to the Domain. Date Created: 07/22/2015 Last Modified: 07/23/2015 Problem Type: Problem Report Item: Web+Center 8.0 16   Web Center Installation on Windows 7 seems to hang. If installing on Windows 7 OS, please log on to the administrator account and do the install. Also, you might need to make sure your anti-virus is turned off if things still seem not to work. Date Created: 05/29/2012 Last Modified: 05/29/2012 Problem Type: Comment Item: Web+Center Installation 17   Installing Web+Center on 64 bit Windows OS If you are installing Web+Center on a 64 bit OS and plan to run the IIS, application and database in 64 bits, listed below are some additional notes. (1) Your datab...<more> Date Created: 01/05/2012 Last Modified: 01/05/2012 Problem Type: Question Item: Web+Center 7.0 18   Installing on 64 bit Windows OS but running 32 bit IIS and 32 bit Access Drivers Many users are now upgrading or installing 64 bit Windows OS versions. There are several issues to consider when migrating to 64 bits. (1) If you are running MS...<more> Date Created: 01/05/2012 Last Modified: 01/05/2012 Problem Type: Problem Report Item: Web+Center 7.0 19   Images do not correctly appear in the HTML email notifications that go out to the customers and techs when running secure HTTPS servers. There is a special Visual Basic Variable called http used in the files that create the HTML used in the notification emails. It is set by a definition in the CodeCusto...<more> Date Created: 05/02/2017 Last Modified: 05/02/2017 Problem Type: Question Item: Web+Center 9.0 20   Common Problems and solutions when installing Web+Center on 64 bit Windows OS There are several issues that can come up when installing Web+Center on a 64 bit OS platform. Below are some recommended steps to solve these issues. (1) Config...<more> Date Created: 04/14/2011 Last Modified: 04/19/2011 Item: Database 21   Email to Case fails and reports socket error: 0x00002af9 after logging enabled Email to case does not properly pick up Pop emails. After much research, it appears that the database columns that stores the pop server address, email and password are ...<more> Date Created: 10/19/2017 Last Modified: 10/19/2017 Problem Type: Problem Report Item: Web+Center 9.0 22   64 Bit Versions of ASP Mailer and POP mailer for Version 7.0 If you are installing Web+Center Version 7.0 on a 64 bit IIS platform, you must install the latest 64 bit versions of our ASP mailer and our POP mail reader from Email Ar...<more> Date Created: 05/30/2011 Last Modified: 10/15/2012 Problem Type: Other Item: Web+Center 7.0 23   Case Search Form in Tech+Center fails with IE 10 when doing open ended searches There appears to be some very small difference in the way IE 10 interprets HTML select statements between 9 and 10 but it makes a huge difference in the results. ...<more> Date Created: 04/02/2013 Last Modified: 04/03/2013 Problem Type: Problem Report Item: Web+Center 7.5 24   64 Bit ODBC Drivers Now available for Access 32 versus 64 bit compatibility is very important when running Web applications running under IIS. We wrote a special newsletter article about these 32/bit compatibility ...<more> Date Created: 12/16/2013 Last Modified: 12/16/2013 Problem Type: Comment Item: Web+Center 7.5 25   Customer is able to attach MS Office 2007 files (docx, xlsx, Email- .msg) files but getting page not found (500 error) when trying to read them. There is an excellent on-line article about this at <more> Date Created: 06/16/2011 Last Modified: 05/31/2012 26   Email to Case Test Account and other Debugging Test If you are testing and configuing your Email To Case feature of Web+Center and you need a POP account to verify that the program is working correctly, you can use this em...<more> Date Created: 03/07/2017 Last Modified: 03/07/2017 Problem Type: Other Item: Web+Center 9.0 27   How to configure SMTP and POP support for Microsoft Office 365 Outgoing SMTP : Server name: smtp.office365.com Port: 587 Encryption method: TLS To enable this, edit the SendEmail.inc file located in the lan...<more> Date Created: 04/03/2014 Last Modified: 05/07/2014 Problem Type: Question Item: Tech+Center 28   How do you configure Web+Center to send email to Google Email Server that require TLS/SSL? (1) Configure your SMTP settings on the system configuration Options page to SMTP Host: smtp.gmail.com User: Your full gmail email address (supportXYZCompan...<more> Date Created: 12/15/2011 Last Modified: 02/01/2019 Problem Type: Question Item: Tech+Center 29   How do you edit/add/customize fields for Web+Center asset management? The asset component is designed to be customized by end users with their own asset label definitions. To configure your own custom asset labels, perform the fol...<more> Date Created: 03/25/2014 Last Modified: 03/25/2014 Problem Type: Question 30   Using Gmail for Email To Case stopped working Google has implemented new security settings that prevent our pop server from reading incoming pop mails. This is a setting you can configure at https://www.goo...<more> Date Created: 11/10/2014 Last Modified: 11/12/2014 Problem Type: Problem Report Item: Web+Center 8.0 31   Problem opening Microsoft Office 2010 files attached files in support cases We have created a document on how to set the mine type with IIS. Please Download this document ...<more> Date Created: 05/22/2012 Last Modified: 05/31/2012 32   Connecting with GoDaddy SMTP email services with Web+Center GoDaddy SMTP services uses port 465 and SSL along with SMTP authentication. To make this work, you must edit SendEMail.inc in the language directory with the new port n...<more> Date Created: 11/26/2014 Last Modified: 11/26/2014 Problem Type: Problem Report Item: Web+Center 8.0 33   Case History keeps on adding line about Case Asset Number set to 0 There was a bug that appeared in the DoTCaseForm.asp module in in Techcenter directory in Version 7.5 that would keep on adding the line Case Asset Number Set to 0 in the...<more> Date Created: 02/21/2013 Last Modified: 02/21/2013 Problem Type: Problem Report Item: Web+Center 7.5 34   Instructions Changing links for running on HTTPS secured servers if you are running https, there are a few places in the system that need to be customized to change links that traditionally point to http:// to https:// NOTE: S...<more> Date Created: 03/06/2013 Last Modified: 01/14/2016 Problem Type: Question Item: Web+Center 7.5 35   Installing Version 7.0 on the same system with Version 5.0/V6 installation causes Emails sending error of Trail Version Expired If you are getting the error message: AOSMTP.Mail.1 error '80020009' ANSMTP Trial Version Expired! C:\DATA\SERVICESITES\50\TECHCENTER\../Language/SendE...<more> Date Created: 06/30/2011 Last Modified: 03/13/2012 Problem Type: Problem Report Item: Web+Center 5.0 36   How to support STARTTTLS for Google Email servers Un-comment the necessary lines in SendEmail.inc file in the area: '**************** TLS and SSL USER CUSTOMIZATIONS OPTIONS***************** ' OPTIONS F...<more> Date Created: 08/18/2011 Last Modified: 08/22/2011 Problem Type: Problem Report Item: Web+Center 7.0 37   Web+Center reports error as installing WSUS: HTTP error 500.19. The requested page cannot be accessed because the related configuration data for the page is invalid. Error code 0x8007007e. Basically WSUS reconfigures IIS in a way that stops Web+Center from working properly. We recommend running this command to get your IIS reconfigured properly and install...<more> Date Created: 02/06/2018 Last Modified: 02/06/2018 Problem Type: Problem Report Item: Web+Center 8.0 38   Web+Center Cloud Environment Acceptable File Downloads - How to add more The web+Center cloud system with file attachment already support 100+ common file types. If you encounter a file type that is not accepted (see list below), you must mod...<more> Date Created: 06/06/2017 Last Modified: 06/30/2017 Problem Type: Problem Report Item: Web+Center 8.0 39   Email SMTP reports: 504 5.7.4 Unrecognized authentication type This can occur if you had open relay configured for your exchange server, and if you went into System Configuration Options and set something and your browser autofill f...<more> Date Created: 12/14/2015 Last Modified: 12/14/2015 Problem Type: Problem Report Item: Web+Center 8.0 40   Web+Center Case History disappears when using IE 10 under Windows 8. There are many website that do not properly display with IE 10 so you will find many articles on the internet on how to set compatibility mode for IE. To set C...<more> Date Created: 02/15/2013 Last Modified: 02/18/2013 Problem Type: Problem Report Item: Web+Center 7.5 41   How to configure Web+Center running on 64 bit OS to use a 32 bit Access Driver One can easily run IIS in 32 bit mode rather than 64 bit by simply changing the default application pool to "enable 32 bit" applications. Thanks to an <more> Date Created: 10/30/2009 Last Modified: 10/30/2009 Problem Type: Problem Report Item: Web+Center 6.0 42   How can you run Access ODBC 32 bit dirvers on a 64 bit version of Windows 2008 or Windows 7? The default ODBC that is running under 64 bit Windows 7 is their 64 bit version and it only lists drivers that are 64 bit. To launch the older 32 bit version of ...<more> Date Created: 10/22/2009 Last Modified: 10/22/2009 Problem Type: Question Item: Web+Center 6.0 43   How to upgrade a version 5 web center installation and migrate data from SqlServer 2000 to a version 7 web center installation and 64 bit SqlServer 2008. Documentation about how to migrate a database along with upgrading to a newer version of sqlserver at <more> Date Created: 07/19/2011 Last Modified: 07/19/2011 Problem Type: Other Item: Web+Center 7.0 44   Error when clicking on Sync my calendar events when you have no events for that day will give the error Upon clicking the vCalendar Sync All Events link, we'll get the following error: Events for Microsoft VBScript runtime error '800a000d' Type mismatch: 'DateValue' /tech60/ExportMyCalendarEvents.asp, line 853 if you click on that link when there are no scheduled events for that tech it will give this error.. so we created a fix that prevents this type of error. You wi...<more> Date Created: 01/07/2010 Last Modified: 01/10/2010 Problem Type: Problem Report Item: Web+Center 6.0 45   SMTP Mail server connection slow when sending to external emails with Exchange 2012 server If you've got an application that sends messages via your Exchange 2010 server, using SMTP, you might've noticed that things have slowed down a bit. The reason for this i...<more> Date Created: 07/06/2012 Last Modified: 07/06/2012 Problem Type: Problem Report Item: Web+Center 6.0 46   HTML tag characters appearing in Email Notification messages - Occurs on Server 2008 64 bit versions only After much research, it appears that web+center installations with Server 2008 64 bit only, the ASP replace() function fails and it clobbers one character on the left.. s...<more> Date Created: 07/09/2010 Last Modified: 05/27/2011 Problem Type: Problem Report Item: Web+Center 6.0 47   How to Launch automatically launch the Email To Case feature from the startup folder with a secured password. A configuration document has been written on how to setup a shortup and place this into your startup folder so it will be launched everytime your machine starts up or if ...<more> Date Created: 03/16/2011 Last Modified: 03/16/2011 Problem Type: Problem Report Item: Web+Center 7.0 48   Connecting to a 64 bit SQL from a 32 web server with ODBC Driver One can download from MS a 32 bit native client for SQL that connects to a 64 bit SQL server. It is available from MS at this link: http://www.microso...<more> Date Created: 10/04/2011 Last Modified: 11/15/2011 Problem Type: Problem Report Item: Web+Center 7.0 49   Invoice Searches in Business+Center with criteria fails on subsequent pages. The problem often gives the error message similar to: Microsoft OLE DB Provider for ODBC Drivers error '80040e14' [Microsoft][ODBC Microsoft Access Dri...<more> Date Created: 01/24/2011 Last Modified: 04/12/2011 Problem Type: Problem Report Item: Web+Center 6.0 50   Connecting to Exchange 2010 SMTP mail server is very slow due to Shadow Redundancy feature and causes Ticket updates to slow waiting for notification messages to be relayed. After some research, it turned out this behavor is caused by the Exchange 2010 feature: Shadow Redundancy. Exchange 2010 Receive Connector has a MaxAcknowledgem...<more> Date Created: 04/13/2011 Last Modified: 04/15/2011 Problem Type: Problem Report Item: Web+Center 6.0 51   Problem displaying Tech Case form with version 6.0 downloaded in August 2009 The Tech Case form display the error message: Microsoft VBScript runtime error '800a005e' Invalid use of Null: 'Replace' /tech60/TCaseForm.as...<more> Date Created: 09/01/2009 Last Modified: 09/01/2009 Problem Type: Problem Report Item: Tech+Center 52   Problem attaching files using EmailToCase a slash at the end of the physical path definition(if you're running a version of EmailToCase before 6/7/2011). There is a new EmailToCase.asp and EMailToCaseConfigurati...<more> Date Created: 06/07/2011 Last Modified: 06/23/2011 Problem Type: Problem Report Item: Customer+Center 53   How can one change the Tech+Center New Case Send Customer Notification Email setting from default of YES to NO. The Tech+Center will default to Send Email/No Email customer notification radio box to YES for new cases created in the tech+center and then default to NO for additional ...<more> Date Created: 05/21/2010 Last Modified: 05/21/2010 Problem Type: Question Item: Web+Center 6.0 54   How can I remove the Reservation+Center link from the Customer+Customer Drop down list once users have logged in? The top banner drop down list of Create new case, Show open cases, etc is defined in the module called ccheader.inc located in the customercenter directory. In t...<more> Date Created: 10/14/2010 Last Modified: 06/06/2011 Problem Type: Problem Report Item: Web+Center 6.0 55   How to allow customers to login from a single sign on application like Lumis? This should be possible by writing a script/code with that login process that can create a web page URL of the format: http://hostname/customer60/CustomerLogin.a...<more> Date Created: 11/09/2010 Last Modified: 11/22/2010 Problem Type: Question Item: Web+Center 6.0 56   How can we change the color and styles of tables on the My cases pages or other pages? the class that defines the mycases page of tables is called class=TightBodyText All style definitions are defined for each application (customercenter, ...<more> Date Created: 02/21/2014 Last Modified: 03/10/2014 Problem Type: Question Item: Web+Center 7.5 57   Email To Case fails with Server object, ASP 0177 (0x8007007E) Error when starting the Email To Case polling If the EmailToCase.asp module fails on the line of the ASP module: Set oPop3 = Server.CreateObject("ANPOP.POPMAIN") ' creating POPMAIN object Then the a...<more> Date Created: 03/15/2011 Last Modified: 03/15/2011 Problem Type: Problem Report Item: Web+Center 7.0 58   TELNET Methods to debug SMTP connectivity issues The Tech+Center requires a connection to a open SMTP server. To verify that you STMP server will be compatible with the Tech+Center email approach, run the following tes...<more> Date Created: 05/17/2000 Last Modified: 02/07/2008 Problem Type: Problem Report Item: Web+Center Installation 59   Issues with Web+Center on early Vista Installations There appears to be some problems with installing Web+Center on Vista when the version of Vista is before mid 2008. The step where most users get hung up is on the datab...<more> Date Created: 04/06/2009 Last Modified: 06/23/2009 Problem Type: Problem Report Item: Web+Center 6.0 60   SMTP authentication failures If you are having troubles connecting to an SMTP mail server that requires authentication in version 6.0 or version 5.0, a fix was made to the sendemail.inc file in the l...<more> Date Created: 10/24/2008 Last Modified: 10/24/2008 Problem Type: Problem Report Item: Web+Center 6.0 61   An 'Operation not Allowed' error occurs when attempting to download files over 200K using the File Download Feature. IIS is unable to upload file attachments that are greater than 200kb in size by default as a result of the increased security found in IIS6. For IIS 6 follow the...<more> Date Created: 07/27/2006 Last Modified: 03/22/2012 Problem Type: Question Item: Customer+Center 62   SQL*Server versions default to non LDAP and non Web+Center logins due to LDAP flag set to null. Customer+Center page does not have any customer login methods. With SQL*Server, the LDAP enable flag is not set and left as null which triggers both no LDAP and no regular Web+Center logins. To fix this with existing systems, si...<more> Date Created: 01/28/2009 Last Modified: 01/28/2009 Problem Type: Problem Report Item: Web+Center 6.0 63   How to customize web+center for a non standard (80) HTTP port If the web+center installation does not use the standard webserver port of 80, there are some customizations that have to be made to make the login links in the notificat...<more> Date Created: 03/06/2009 Last Modified: 03/06/2009 Problem Type: Problem Report Item: Web+Center 6.0 64   When testing and configureing the LDAP/AD user login, the DoAutoLogin.asp page in the customer+center login gives the error: "You are not authorized to view this page" This error message may occur Integrated Windows Authentication is not checked. To Configure this, got to ISS and under default website properities, directory security,...<more> Date Created: 11/07/2006 Last Modified: 11/07/2006 Problem Type: Problem Report Item: Web+Center 5.0 65   SQL Server Reports errors when creating the database - Column names are forced to be lower case or case sensitive. To fix this problem (which is not the default SQL*Server configuration), run the command: ALTER DATABASE WebCenter50 COLLATE SQL_Latin1_General_CP1_CI_AS Date Created: 04/03/2007 Last Modified: 04/03/2007 Problem Type: Problem Report Item: Web+Center 5.0 66   Login connection problems with Active directory using administrative account solved with username and domain name combination AD was reporting the error: Executing LDAP request Active Directory error '80040e09' Logon failure: unknown user name or bad password. <more> Date Created: 02/23/2010 Last Modified: 06/04/2012 Problem Type: Question Item: Active Directory/LDAP Integration 67   Customer+Center reports the error: Sorry... You are not authorized to access this page or this case with your logged in permissions. Please log back out and sign as another user to access this page or support case. All attempts to access pages or Cases that you do not have access to maybe monitored and reported to the Web+Center web site administrator. Please contact the Web+Center administrator if you obtained this error page with normal operations. This errors occurs when the users attempts to display a customer+center page that requires that they have already logged into the customer+center application. When user...<more> Date Created: 02/23/2009 Last Modified: 02/23/2009 Problem Type: Problem Report Item: Web+Center 6.0 68   How can we configure the Time and Billing Record for the customer+Center case form? yes.. this easily configurable. You can disable the time and billing entirely by unchecking that option on the system configurtion options page. You ca...<more> Date Created: 09/14/2009 Last Modified: 09/14/2009 Problem Type: Question Item: Customer+Center 69   How to change the URL for the login link for the customer or the tech to be a specific link. This might be required if technicians are accessing the Web+Center with a local internal IP address and customers are accessing the site using an enternal or domain name. Use this approach if you are using https:// secured website and require the links of the email links to be correct. You can force the case link to be exactly the URL you want by changing some links in the DoTCaseForm.asp (techcenter directory) module and the DoCaseForm.asp (Customerc...<more> Date Created: 08/11/2006 Last Modified: 10/08/2008 Problem Type: Question Item: Customer+Center 70   Error when updating an edit (DoEditEvent.asp) in the Business+Center. Error occurs in Business+Center and DoEditEvent.asp module when attempting to send email notification message gives: Microsoft VBScript runtime error '800a01c2'...<more> Date Created: 03/27/2006 Last Modified: 03/27/2006 Problem Type: Problem Report Item: Web+Center 5.0 71   Does Web+Center run on Vista and SQL*Express Yes.. we have a user who has successfully installed and implement Web+Center running Vista and SQL*Express. Date Created: 11/11/2006 Last Modified: 11/30/2006 Problem Type: Problem Report Item: Web+Center Installation 72   Extended Time Spent Reports reports totals of zero with SQL*Server version. The Hours and HourlyRate columns in the TimeSpent Table should have a default value of zero associated with that column. To fix this, go into the Enterprise ma...<more> Date Created: 01/27/2006 Last Modified: 08/04/2011 Problem Type: Enhancement Request Item: Tech+Center 73   Can I install Web+Center on Windows new Operating system Vista using SQL*Express as the backend database. Yes.. we have some users that have sucessfully configured the Web+Center software on the Vista using SQL*Express as the backend database. Extensive testing has not yet (...<more> Date Created: 01/12/2007 Last Modified: 01/12/2007 Problem Type: Problem Report Item: Web+Center 5.0 74   Problems sending Emails and reports error: Mail FailureError with sending data;socket timeout. the new version of McAfee security center, the "McAfee Privacy Service" which runs as a windows service needs to be disabled until McAfee can provide a fix in a future re...<more> Date Created: 03/05/2007 Last Modified: 03/06/2007 Problem Type: Problem Report Item: Tech+Center 75   The Dates (Due Date,Paid Date, etc) get switched around in the invoicing in the UK format of dd/mm/yyyy. This can be fixed by going to the Regional settings under the control panel and set the date format to UK/english setting. The Access database uses these regional settin...<more> Date Created: 09/06/2006 Last Modified: 09/07/2006 Problem Type: Question 76   How can I increase the font size in the FAQ list? Simply change line 58 in the TopTen.asp module in the customercenter directory to: <Font size=-1 face=arial> from <Font size=-2 face=arial> A style s...<more> Date Created: 01/30/2006 Last Modified: 01/31/2006 Problem Type: Enhancement Request 77   How can I make the company field required on the Customer Self Registration page? To do this, you can follow some of the existing code in the DoRegistrations.asp module and change the code for the company field and make it required. This is around li...<more> Date Created: 12/05/2005 Last Modified: 12/05/2005 Problem Type: Question Item: Customer+Center 78   How to add a non default port number of email notification links Email notifications are sent out to customers and techs when a support case is updated. Inside of the email notifications are options for the customer or the tech to log...<more> Date Created: 09/08/2005 Last Modified: 09/08/2005 Problem Type: Question Item: Web+Center 5.0 79   ASP error reported when customer submits a trouble ticket - Line 709 of DoCaseForm.asp - Time Zone Offset must be zero or numeric You will get this error if you have reset the time zone setting to a non numeric value.. this is found under administration.. system configuration menu.. additional conf...<more> Date Created: 11/17/2005 Last Modified: 11/18/2005 Problem Type: Problem Report Item: Customer+Center 80   How to change the currency symbol used in Business+Center Invoices from US Dollars $ to another symbol. To change the currency symbol and made other label customizations, simply edit the label definitions file called wclabels.inc located in the language subdirectory. The d...<more> Date Created: 07/27/2005 Last Modified: 07/27/2005 Problem Type: Question Item: Web+Center Installation 81   How can I removed certain options from the Customer+Center Drop Down list like FAQs The Dropdown list at the top of every customer+center page is now created in some code in the ccheader.inc file which is located in the customercenter directory. ...<more> Date Created: 08/30/2005 Last Modified: 08/30/2005 Problem Type: Question Item: Web+Center 5.0 82   4.0 to 5.0 Upgrade Script fails with Norton Anti-virus options enabled The Web+Center 4.0 to 5.0 upgrade script will fail if the Norton Anti-virus software is install and if the Eanble Script Blocking is enabled. This can be configured by l...<more> Date Created: 07/25/2005 Last Modified: 07/25/2005 83   LDAP/Active Directory Connection String Debugging Hints Our connect string is LDAP://<IP Number>/dc=smallbusiness,dc=local and as you can see from the attached screenshot, this is essentially composed...<more> Date Created: 03/13/2007 Last Modified: 03/13/2007 Problem Type: Problem Report Item: Active Directory/LDAP Integration 84   Web+Center ASP (Email Architect) Mailer fails due to McAfee version 8.0. You will get an error when attempting to create the object when launching the mailer. To fix this problem follow these steps: (1) Open the Virusscan console<more> Date Created: 09/02/2005 Last Modified: 09/08/2005 Problem Type: Problem Report Item: Web+Center 5.0 85   Customer Knowledge base searches do not work properly The DoCCSearch1.asp file that is now shipping includes the a customization for a customer that should have been commented out at line 183 or the line: SearchC...<more> Date Created: 11/28/2005 Last Modified: 11/28/2005 Problem Type: Question Item: Web+Center 5.0 86   Check for proper logged in Authenticated user for login from emails When a customer gets a notification email, there is a login link that takes the user directly to the case with the DCF.asp module. A special version of this file...<more> Date Created: 02/08/2011 Last Modified: 02/08/2011 Problem Type: Other Item: Web+Center 6.0 87   Configuing proper DoAutologin.asp configuration with IE to allow for users to automatically login if they have already authenicated on their own machines with Windows Authentication. To set IE to automatically forward the logged in authentication information to the doAutologin.asp script, click on Internet options, security tab, local or internet zo...<more> Date Created: 04/11/2007 Last Modified: 04/18/2007 Problem Type: Problem Report Item: Customer+Center 88   ASP Mailer gives Create Server Error message of: ASP 0177 : 800401f3' Server.CreateObject Failed C:\PROGRAM FILES\INTERNET SOFTWARE SCIENCES\WEB+CENTER 5.0\TECHCENTER\../Language/SendEmail.inc, line 165 800401f3 First try to run regsvr32 on the aosmtp.dll module. Secondly, try using regedit to verify certain registry settings. This should only be required in special cases and no...<more> Date Created: 07/11/2007 Last Modified: 06/17/2011 Problem Type: Problem Report Item: Web+Center 5.0 89   Registering (Regsvr32) the 64 bit ASP mailer DLl reports fails The Regsvr32 reports the error message: The modile "aosmtp.dll" was loaded but the call to the DllRegisterServer failed with error code 0x80070005 Solu...<more> Date Created: 07/25/2012 Last Modified: 07/25/2012 Problem Type: Problem Report Item: Web+Center 7.5 90   Permissions Denied error when configuring LDAP/AD configuration page. If you are getting a permissions denied error when logging into AD using the Web+Center AD/LDAP configuration page, try entering the complete distinquished user name. ...<more> Date Created: 08/17/2009 Last Modified: 08/17/2009 Problem Type: Problem Report Item: Active Directory/LDAP Integration 91   How can we create a customized case ticket printout for techs to print to provide to the customers on-site. The PrintTCaseForm.asp module located in the techcenter directory is designed to be customized by you to create a printable case ticket. Edit this module using a plain t...<more> Date Created: 05/01/2009 Last Modified: 05/04/2009 Problem Type: Enhancement Request Item: Tech+Center 92   Web page reports "The requested resource is in use" error If the application reports "The requested resource is in use" error, try going to services and restarting world wide web publishing service, registering vbscript.dll in ...<more> Date Created: 03/23/2009 Last Modified: 03/23/2009 93   Installing a 64 bit version of the ASP mailer for Web+Center Instructions on how to install the 64 bit version of the ASP mailer for 64 bit versions of VISTA. Step 1: First obtain the 64 bit version of the aosmpt.dll. Thi...<more> Date Created: 02/22/2009 Last Modified: 02/22/2009 Problem Type: Problem Report Item: Web+Center 6.0 94   Error when running Active Directory DoAutoLogin.asp module - Reports error: �Caution! - according too your HTTP header, you are not currently an authenticated user, and therefor cannot be automatically logged in. To go to the login page for non-authenticated users, please click here. � Make sure that you have set the integrated windows security option under IIS.. default website, properties, directory security, click on the edit button and then check th...<more> Date Created: 10/02/2008 Last Modified: 06/27/2011 Problem Type: Question Item: Customer+Center 95   How to use a different SMTP port for sending other than port 25 The SMTP default port can be changed from port 25 (default) to your own defined port number. There is a line in SendEmail.inc located in the language directory t...<more> Date Created: 11/28/2007 Last Modified: 11/28/2007 Problem Type: Problem Report Item: Web+Center 5.0 96   Windows 2003 Server 64 bit requires a special version of the ASP mailer included with Web+Center. IF you are running Windows 2003 64 bit version, you need a special version of our ASP mailer. To obtain this mailer, obtain a version of this mailer from <more> Date Created: 11/19/2007 Last Modified: 01/08/2008 97   When attempting to configure Web+Center with 64 bit 2003 server and 64 bit SQL 2005, one will get the error: ADODB.Connection error '800a0ea9' Provider is not specified and there is no designated default provider. There is new database connection syntax required when using this configuration. We have found a way to connect to the database directly without an DSN using the string:<...<more> Date Created: 11/14/2007 Last Modified: 11/15/2007 Problem Type: Problem Report Item: Web+Center 5.0 98   Invoice functions and reports in Business+Center and Tech+Center start to fail with Error: Microsoft VBScript runtime (0x800A0006) Overflow: 'Cint' /business50/CustomerSummary.asp, line 717 when invoice dollar values are greater than 32K (signed integer). Several modules were fixed by changing the lines: If CInt(MoneySTring2) < 0 Then To If CLng(MoneySTring2) < 0 Then These fixes...<more> Date Created: 10/05/2007 Last Modified: 01/28/2009 Problem Type: Problem Report Item: Web+Center 5.0 99   Additional hints for configuring integrated Active Directory login with Web+Center. Specifically if you get a "Table does not exist error". When trying to do a Directory Lookup, the following error occurs? Provider error '80040e37' Table does not exist. /tech50/DirectoryLookup.asp, ...<more> Date Created: 08/30/2007 Last Modified: 08/30/2007 Problem Type: Problem Report Item: Active Directory/LDAP Integration 100   How can remove the My Scheduled Events from the Version 6.0 My Cases window if I am not using the Web+Center events calendar feature? To remove the Scheduled events from the mycases top window, simply comment out line 177 in the mycases.asp module in the techcenter which is MyEvents = DisplayMy...<more> Date Created: 05/21/2008 Last Modified: 05/25/2011 Problem Type: Question Item: Web+Center 6.0 101   How does Version 3.1 differ from Version 3.0 Version 3.1 has a complete re-designed of the asset management component and allows for assets to assigned to customers, to techs or to other assets. This version has sc...<more> Date Created: 01/10/2001 Last Modified: 01/10/2001 Problem Type: Question Item: Web+Center 3.0 102   Is there a way to cc the administrator on the email generated when a customer self registers? To send an additional email to an administrator when a person self registers, edit the DoRegistration.asp module located in the customercenter directory. Find th...<more> Date Created: 02/16/2010 Last Modified: 02/16/2010 Problem Type: Question Item: Customer+Center 103   How can one set default priority and categories values for the support tickets There would be two places where you could define a default priority and category for a new ticket. For the customer+center, In the doCaseForm.asp module...<more> Date Created: 11/14/2011 Last Modified: 11/14/2011 Problem Type: Question Item: Web+Center 6.0 104   How to change the default priority value to another value besides default (0) - Priority not defined This can be easily changed in the Customer+Center and Tech+Center by modifying a single value in DoCaseForm.asp (customer+center) and DoTCaseForm.asp (Tech+Center). <...<more> Date Created: 05/12/2014 Last Modified: 05/12/2014 Problem Type: Question Item: Web+Center 8.0 105   Connecting to Remote SQL*Server Database When IIS and SQL Server are running on separate machines, the NT domain security must be set up to allow named pipes connections between the two servers. Specif...<more> Date Created: 02/23/2001 Last Modified: 02/23/2001 Problem Type: Problem Report Item: Database 106   Error deleting Tech support staff Versions before Feb 25, 2001 may have problems deleting techs using the administration tools. This has been fixed in version 3.2.1. and can also be obtained using our ve...<more> Date Created: 02/26/2001 Last Modified: 03/02/2001 Problem Type: Problem Report Item: Tech+Center 107   Is there a way to email a notification to the admin or dispatcher that a new help ticket has been submitted? Yes... Using the Group Notification option this can be done. Use the steps below: 1) Add a tech staff member to the default group (admin or dispatcher or any tech ...<more> Date Created: 01/19/2001 Last Modified: 01/19/2001 Problem Type: Question Item: Tech+Center 108   How can you put a case into the FAQ list? If you click on reports and then click on Edit Top 10 List link you can add cases to the FAQ. Cases added to the FAQ should have their case summary and case resolution fields completed. Date Created: 03/08/2001 Last Modified: 03/08/2001 Problem Type: Problem Report Item: Web+Center 3.0 109   How to create different Customer_ID Keys There are three places where will need to change the code that creates the customer ID to be consistent across all three of the tools (Tech+Center, Customer+Center and <more> Date Created: 02/23/2001 Last Modified: 02/23/2001 Problem Type: Enhancement Request Item: Web+Center 3.0 110   If Double Quotes are in the One Line Description the case form stops reading the one line description from that point his is an HTML behavior with the input HTML tag. When a double quote in the text field, it ends the double quote character that started to define the input name=<more> Date Created: 03/06/2001 Last Modified: 03/14/2002 Problem Type: Problem Report Item: Tech+Center 3.0 111   How do we send email to more than one tech? You will need to add some tech members to the defined default group. You can configure email to be sent to any number of techs who are configured in a particular group. ...<more> Date Created: 12/20/2000 Last Modified: 12/20/2000 Problem Type: Question Item: Tech+Center 112   HTTP Error 401 error Users reports getting error for the techsupp.dll file: HTTP Error 401 401.3 Unauthorized: Unauthorized due to ACL on resource This error indicates that the cr...<more> Date Created: 02/09/2001 Last Modified: 02/09/2001 Problem Type: Problem Report Item: Tech+Center 113   Error when running SQL*Server script Loadwc31Default.sql When using the database scripts from download 3.1 (01/23/01 or earlier) on SQL 2000, you may encounter these errors. Server: Msg 103, Level 15, State 7, Line...<more> Date Created: 01/23/2001 Last Modified: 01/23/2001 Problem Type: Problem Report Item: Database 114   Direct OLE-DB Connect String for Access/Web Server Crashing problems with Access To posibly help solve some problems with the Access ODBC driver which are not thread safe and thus could cause problems when mulitple users access the Web+Center at the s...<more> Date Created: 03/02/2001 Last Modified: 03/28/2001 Problem Type: Problem Report Item: Web+Center 3.0 115   How can I import customer records? There exists in the techcenter directory an extensive script to import customer records and properly create customer IDs. Please review and then modify as need the impor...<more> Date Created: 01/02/2001 Last Modified: 01/02/2001 Problem Type: Question Item: Tech+Center 116   Administration Button Does Not Work Some user can get the system working but clicking on the Administration button gives an error. This has been fixed in some installation by downloading the Web+Center app...<more> Date Created: 06/06/2001 Last Modified: 06/06/2001 Problem Type: Problem Report Item: Tech+Center 3.0 117   ODBC error with SQL*Server - Select Permission denied The wc30 user does not have enough permissions for the webcenter30 database when this occurs. To fix this: 1) Open up the SQL Server enterprize manager 2) Expand...<more> Date Created: 01/30/2001 Last Modified: 07/18/2011 Problem Type: Problem Report Item: Tech+Center 118   How to include Links and Images in KB Yes.... to do this you must use a double tag characters (two greater than symbols and two less than symbols. The code will replace these with single tag when displaying ...<more> Date Created: 06/05/2001 Last Modified: 07/31/2001 Problem Type: Question Item: Tech+Center 3.0 119   Dispatcher pages reports invalid use of Null error To fix this problem, log into the tech+Center as each of the pre-assign tech accounts - Config, Admin and Tech, as listed in the install guide. Once you log in, then cli...<more> Date Created: 08/03/2001 Last Modified: 08/06/2001 Problem Type: Problem Report Item: Tech+Center 120   How can I send emails to group members before it is assigned to a tech and not send emails to group members after it has a tech assignment. To configure this type of email notification control, one will have to directly edit the DoTCaseform.asp script in the TechCenter directory and the DoCaseForm.asp script ...<more> Date Created: 08/01/2001 Last Modified: 08/01/2001 Problem Type: Question Item: Web+Center 3.0 121   Error: Microsoft JET Database Engine (0x80004005) File Already in Use Error message Some users have been able to solve this problem by setting user Everyone to have full control for the entire web+center directory and all of the subdirectories. If you v...<more> Date Created: 07/04/2001 Last Modified: 07/05/2001 Problem Type: Problem Report Item: Database 122   Error in mycases.asp after 3.5 database upgrade An error maybe reported when pressing the mycases button or when logging in the top frame. The error line is 144 in the mycases.asp module. This can be fixed by setting...<more> Date Created: 06/28/2001 Last Modified: 06/28/2001 Problem Type: Problem Report Item: Web+Center Installation 123   Error in UpgradeWebCenter31to35.asp script There is a known problem in the 3.5 Beta Access Upgrade Script. It can be fixed by moving the two lines that open the database connection around line 98 (see below) ...<more> Date Created: 06/28/2001 Last Modified: 06/28/2001 Problem Type: Problem Report Item: Web+Center Installation 124   Customer error on updating case: Type mismatch error in DoCaseForm.asp line 194 We has occured before for users of a special browser on a non PC or mac platform.. possibly Lynx... but we have created a code work around to handle this problem in the n...<more> Date Created: 06/27/2001 Last Modified: 06/27/2001 Problem Type: Problem Report Item: Customer+Center 125   Problems connecting to Database under Windows 2000 Some users experience connecting to the database and especially making mulitple connections to the database back to back or rapidly. This can be confirmed using the inst...<more> Date Created: 05/31/2001 Last Modified: 05/31/2001 Problem Type: Problem Report Item: Tech+Center 3.0 126   Can Customers directly view a particular case or article by the Case number ? We have created a new, optional ASP page called CSearchOneCase.asp which can be added as a link to your default.htm page in your Customercenter directory like: &...<more> Date Created: 09/27/2000 Last Modified: 09/28/2000 Problem Type: Enhancement Request Item: Customer+Center 127   How can I edit the Email message text sent to customers/Techs ? These are configurable under options under administration... and Email Text and User Page Configuration options. Additional configurations can be done by editing the DoTC...<more> Date Created: 03/21/2001 Last Modified: 03/21/2001 Problem Type: Question Item: Tech+Center 128   Common ODBC/Database connect problems If you are experiencing any database connectivity issues or get any http 500 server errors, please check the following. There are FOUR files where one must defin...<more> Date Created: 12/13/2000 Last Modified: 12/13/2000 Problem Type: Problem Report Item: Web+Center Installation 129   How can we change the sort order for categories? The sort order for categories is based on the category number and is not set up to be alphabetically sorted. To change the sort order to alphabetical for the category dr...<more> Date Created: 05/09/2001 Last Modified: 09/03/2001 Problem Type: Problem Report Item: Tech+Center 3.0 130   How to configure and host multiple Web+Center installations on one server. One can host more than one instance of Web+Center on a single server by changing the following files. For licensed user, one must purchase an additional license agreemen...<more> Date Created: 05/03/2001 Last Modified: 05/03/2001 Problem Type: Problem Report Item: Web+Center 3.0 131   IIS service terminates complaining that the Out of Process app terminated If no domain administrator for the server is logged in, IIS web server can create this error that will require rebooting the machine. This is a know MS issue between the...<more> Date Created: 03/23/2001 Last Modified: 10/18/2001 Problem Type: Problem Report Item: Tech+Center 132   Problems running Windows 2000, IIS, and FAT partitions There are IIS web server issues while attempting to run Web+Center on Windows 2000 (professional/server) with FAT partitions. When the Disk drive has FAT partitions, it ...<more> Date Created: 03/22/2001 Last Modified: 03/22/2001 Problem Type: Problem Report Item: Web+Center Installation 133   How can we enlarge the size of the Case Summary and Case Resolution Text Boxes in the Tech+Center Case Form ? This can be easily changed by editing the TCaseform.asp module in the Techcenter directory. The size of these text boxes are defined in lines 633, 638, 666, and 669. Yo...<more> Date Created: 03/21/2001 Last Modified: 03/22/2001 Problem Type: Enhancement Request Item: Tech+Center 3.0 134   Access Database Connectivity Problems with Windows 2000 Some user experience installation problems when running the Web+Center application with the Access backend database. Typically these database connectivity issues...<more> Date Created: 06/21/2001 Last Modified: 06/21/2001 Problem Type: Problem Report Item: Web+Center Installation 135   Can I convert the database to Access 2000 format? No. The database (webcenter.mdb) located in the database directory is created in Access 97 format and must not be converted to Access 2000 format. If you want to create...<more> Date Created: 07/12/2000 Last Modified: 07/12/2000 136   Can't find file :LANG-ENGLISH-US.INC Error in customer+Center and Tech+Center To fix this problem, copy the LANG-ENGLISH-US.INC file from the techcenter directory to both the Customercenter and Businesscenter directories and run the pages again. Date Created: 08/06/2001 Last Modified: 08/06/2001 Problem Type: Problem Report Item: Tech+Center 137   Problems getting Software Artisans Mailer working - Create Object Error even after re-installing the SA Utility This may be a permissions error in your registry that's preventing SMTPMail from being instantiated. Try the following: >From the Start menu, open Run, and en...<more> Date Created: 11/09/2004 Last Modified: 11/09/2004 Problem Type: Problem Report Item: Web+Center 4.0 Production 138   The Tech+Center displays a HTML page that says Database is not updatable with a continue button that takes one back to the login screen. This is caused when the webcenter application is installed under the wwwroot directory tree and special directory permissions are applied to all directories under that di...<more> Date Created: 04/18/2000 Last Modified: 04/18/2000 139   Request to make selected categories tech view only. This feature has been implemented in version 2.5. It can be found by (1) Click on administration button (2) Click on System Configuration Link (3) Click on C...<more> Date Created: 03/23/2000 Last Modified: 04/13/2000 Problem Type: Enhancement Request Item: Tech+Center 140   Return receipt messages are being generated by customer+center. There is a flag setting some of the customer+center *.asp page script that initially turned on return receipt but we have turned it off. There is a line that says: <...<more> Date Created: 05/26/2000 Last Modified: 05/26/2000 Problem Type: Problem Report Item: Customer+Center 141   Installation Diagnostic Tools To help solve some installation problems, we have created some webpages to help debug installation and configuration issues. To help solve installation and configuration issues that vary across the numerous IIS web server versions and various database options (Access or SQL*Server), we have cre...<more> Date Created: 06/02/2000 Last Modified: 06/23/2000 Problem Type: Problem Report Item: Web+Center Installation 142   Instructions to remove required password for Customer+Center for Login Not requiring a password on the customer+Center login is now an web-based configurable option under Administration.. system configuration menu.. Other configuration optio...<more> Date Created: 06/06/2000 Last Modified: 01/18/2005 Problem Type: Question Item: Customer+Center 143   Configuring SQL*Server for Web+Center Configuring the SQL*Server version is more complicated than the Access database version for various reasons. Listed below are some of the common problem users experience...<more> Date Created: 06/06/2000 Last Modified: 06/06/2000 Problem Type: Problem Report Item: Web+Center Installation 144   How to Import Customer Records into Web+Center We have created a script called ImportLDAP.asp and DoImportLDAP.asp located in the techcenter directory on new installations. This script must first be customized accor...<more> Date Created: 06/07/2000 Last Modified: 01/14/2002 Problem Type: Problem Report Item: Database 145   Running Web+Center on Windows 2000 Running Web+Center on Windows 2000 will create a generic Windows 2000 server 500 error because the default file permissions for the Winnt\system32 directory are such that...<more> Date Created: 06/12/2000 Last Modified: 06/12/2000 Problem Type: Problem Report Item: Web+Center Installation 146   Error when customer submits a case report. It reports: Server object error 'ASP 0177 : 800401f3' Server.CreateObject Failed /customercenter/DoCaseForm.asp, line 478 Invalid class string This error will occur when the SMTP mail component from Software Artisans is not installed as listed in the installation documentation. The SMTP ASP utility that is inst...<more> Date Created: 05/10/2000 Last Modified: 05/10/2000 Problem Type: Problem Report Item: Customer+Center 147   Want to make Phone Number a required field for Customer Registration To do, add the following three lines into the DoRegistration.asp starting at line 61. This file is located in the customercenter directory. Edit this file with a common ...<more> Date Created: 06/23/2000 Last Modified: 06/23/2000 Problem Type: Question Item: Customer+Center 148   How can I verify I have the current version of Web+Center? We have created a special set of tools to help Web+Center users stay current with the latest Web+Center versions with enhancement and bug fixes. To see which files are o...<more> Date Created: 06/27/2000 Last Modified: 06/27/2000 Problem Type: Question Item: Tech+Center 149   Upgrade from Web+Center version 2.X to Web+Center 3.0 version? There are complete instructions for upgrading a Web+center Version 2.5 installation to a 3.0 installation including software and required database changes. Refer to the ...<more> Date Created: 11/15/2000 Last Modified: 11/15/2000 Problem Type: Question Item: Web+Center 3.0 150   How to compare two Access 97 database versions If you want to compare the two Web+Center databases, possibily one that has been changed outside of the application and will not run, you can use a 3rd party tool availab...<more> Date Created: 09/18/2000 Last Modified: 09/18/2000 Problem Type: Comment Item: Database 151   Problem accessing database, Error: Microsoft OLE DB Provider for ODBC Drivers (0x80004005) reported The userid and password in the db_define.inc files in the businesscenter, customercenter and techcenter directories, and the css_access.dat file in the techcenter directo...<more> Date Created: 12/11/2000 Last Modified: 12/11/2000 Problem Type: Problem Report Item: Database 152   Error(0x80004005) when running importTowebcenter30.asp The file permissions for the webcenter30.mdb file are not loose enough for running under Windows 2000. If you have imported the file from an NT system, the file permissi...<more> Date Created: 12/07/2000 Last Modified: 12/08/2000 Problem Type: Problem Report Item: Web+Center Installation 153   Configurator Access lost You need to have one user account as configurator since only a configurator can grant additional configurations user rights. To change this, you will need to ...<more> Date Created: 12/05/2000 Last Modified: 05/13/2004 Item: Tech+Center 154   Categories not displayed on Tech+Center Search Engine If a category was selected to be tech view only, it was not appearing on the tech search page. This was fixed November 29, 2000. Download new versions of Search.asp in ...<more> Date Created: 11/29/2000 Last Modified: 11/29/2000 Problem Type: Problem Report Item: Tech+Center 155   Customer+Center displays wrong case number for newly created case This was random occuring error in the DoCaseForm.asp module which was fixed by a new database query. New versions of the DoCaseForm.asp module from the checkversion.asp ...<more> Date Created: 11/27/2000 Last Modified: 11/29/2000 Problem Type: Problem Report Item: Customer+Center 156   Error after converting to Access 2000 database format. When trying to register with the customer+center as a user, I receive the following error: Error Type: Provider (0x80004005) Unspecified error ...<more> Date Created: 07/11/2000 Last Modified: 07/11/2000 Item: Customer+Center 157   How do you change the customer login name required length? You can customize the requirements for all of the customer fields by reviewing the DoRegistration.asp module in the customercenter directory. To change the requi...<more> Date Created: 10/30/2000 Last Modified: 07/21/2003 Problem Type: Question Item: Customer+Center 158   When attempting to add support staff to a support group, I get the error, "Failed to update recordset". This problem occurs only with SQL*Server versions dated before May 4th. There is a missing default value for one of the fields in the groups table for the SQL*Server version. The new case notify field must be set for default of 0. To do, us...<more> Date Created: 05/04/2000 Last Modified: 07/12/2000 Problem Type: Problem Report Item: Web+Center Installation 159   Importing LDAP records into the Customers database We have created two LDAP specific import scripts to handle creating customer accounts from a imported LDAP directory into an Access database. There are two scrip...<more> Date Created: 09/11/2000 Last Modified: 09/11/2000 Problem Type: Question Item: Database 160   How to make category item entry required or Optional Text Box Required for Customer cases This can be accomplished by adding the following code into the ASP module called DoCaseForm.asp found in the customercenter directory. Put these 4 lines into this module...<more> Date Created: 08/30/2000 Last Modified: 01/14/2011 Problem Type: Question Item: Tech+Center 161   http: 500 server error Problems with some Windows 2000 installations When submitting a new customer in Techcenter or a new user in customercenter, a "The page cannot be displayed" HTTP 500.100 error comes up. Also, after logging into...<more> Date Created: 08/23/2000 Last Modified: 08/23/2000 Problem Type: Problem Report Item: Web+Center Installation 162   Error Message: Failed to send email message - the recipient email address may be invalid. This error may appear if your reply to email address or domain name is not valid. We got this error when our reply to email address was incorrectly defined as support@in...<more> Date Created: 08/22/2000 Last Modified: 08/22/2000 Problem Type: Problem Report Item: Tech+Center 163   Can I use the product with Windows 98 No. The product will not run under Windows 98. The Personal Web Server appears to have problems running our ISAPI web server DLL and we do not support this platform. I...<more> Date Created: 08/04/2000 Last Modified: 08/04/2000 Problem Type: Problem Report Item: Web+Center Installation 164   Customer Asset Component Not activated This was acciendently commented out in the customeroptions.asp module in the customer directory. To fix this, change the line at line number 619 (inside of the GetDataba...<more> Date Created: 12/11/2000 Last Modified: 12/11/2000 Problem Type: Problem Report Item: Customer+Center 3.0 165   Category Edit/Delete fails To fix this problem you will need to add a new column to the categories table called category_index which is data type of int and set it to not allow nullls and have it b...<more> Date Created: 11/21/2000 Last Modified: 11/21/2000 Problem Type: Problem Report Item: Web+Center 3.0 166   IIS 6.0 Defaults to prohibiting ASP from running The Web+Center application is an ASP based application and virtual directories must be configure that allow scripting and IIS must be configured to allow ASP pages to be ...<more> Date Created: 05/17/2004 Last Modified: 05/19/2004 Problem Type: Problem Report Item: Web+Center Installation 167   Administration Button does not work or problem with adding new techs. If the administration button does not work, first check all of the file permissions for the entire web+center folder and reset any file security permissions to just every...<more> Date Created: 12/04/2002 Last Modified: 12/13/2002 Problem Type: Problem Report Item: Web+Center 3.5 168   Cell Email does not work for Tech Notifications We were able to create the problem. The CellEmail code was being tested for ToCellEmail and not CellEmail. The condition would never be met and the email never sent. Fix ...<more> Date Created: 01/16/2003 Last Modified: 01/22/2003 Problem Type: Question Item: Tech+Center 169   Additional steps required for configuring Web+Center with Windows .NET Server 2003 To add a new tech, the license key code uses the a special C++ Compiled ISAPI dll called techsupp.dll. To run this Create User in the techcenter to work properly on this...<more> Date Created: 01/28/2003 Last Modified: 01/28/2003 Problem Type: Problem Report Item: Tech+Center 170   Important Web+Center 3.5 to 4.0 Upgrade Fix ---Case form displays duplicate categories after upgrade AND DoTCaseform.asp gives CInt() error in line 880. After upgrading from version 3.5 to 4.0 the "Case" form shows multiple instances of the same category and the items in the category are shown to be split between the two ...<more> Date Created: 01/29/2003 Last Modified: 07/14/2011 Problem Type: Problem Report Item: Web+Center 4.0 Production 171   Important Web+Center 3.5 to 4.0 Upgrade Fixes The 4.0 system allows you to configure a FROM organization name in your emails. This is blank by default with the 4.0 and must be filled in before it run. To enter in y...<more> Date Created: 01/30/2003 Last Modified: 01/31/2003 Problem Type: Question Item: Web+Center 4.0 Production 172   Important Upgrade Fix for Categories or any 3.5 to 4.0 upgrades A problem was identified when users upgrade from 3.5 concerning categories. The 4.0 version support options to allow category lists to be ordered but this require that t...<more> Date Created: 01/30/2003 Last Modified: 01/31/2003 Problem Type: Problem Report Item: Web+Center 4.0 Production 173   Error in /tech40/reports.asp, line 374 To solve this problem, (1) click on Administration and add at least one tech support group with the Create Support group function. (2)Click on Administration and...<more> Date Created: 02/08/2003 Last Modified: 02/10/2003 Problem Type: Problem Report Item: Tech+Center 174   Problem with some 3.5 to 4.0 upgrades with missing database column - Reports ASP error messages of: Too few parameters. Expected 1 when bringing up search engine, case form ,etc It appears that some 3.5 databases may be missing a column in the categories called category_index. Open up the database directly and the categories table and add an aut...<more> Date Created: 01/29/2003 Last Modified: 02/12/2003 Problem Type: Problem Report Item: Web+Center 4.0 Production 175   Optional information fields lost information when customers do updates if optional text field is tech view only This issue was fixed on Feb 14, 2003 and a new version of DoCaseForm.asp can be obtained from the version update page for the customercenter. Date Created: 02/13/2003 Last Modified: 02/14/2003 Item: Web+Center 4.0 Production 176   If Webserver Parent Paths facility is disabled in IIS Version 6.X it will cause web+center to fail. MS recommends that on the webserver the Parent Paths facility should be switched off for additional security � please see technical article Q226474. This will cause web+...<more> Date Created: 02/12/2003 Last Modified: 02/19/2003 Problem Type: Problem Report Item: Web+Center 4.0 Production 177   The link for the a customer to go directly to a case from the email link does not work for the authenicated user login approach. A link is provided in an email to the customer that allows them to quickly go directly to the support case rather than logging in and then selecting the case number. The...<more> Date Created: 07/18/2003 Last Modified: 07/21/2003 Problem Type: Problem Report Item: Web+Center 4.0 Production 178   Cell Email reports error: UnsupportedEncodingException: US Ascii It appear that some cell phone provided (T-Mobile in particular) requires that the Mailer.charset be set to 2 instead of the default setting of Mailer.charset = 1. Setti...<more> Date Created: 08/28/2003 Last Modified: 08/29/2003 Problem Type: Problem Report Item: Web+Center 4.0 Production 179   Email Configuration Test fails with SQL*Server OLE-DB Error - Also other OLE-DB error fails in other modules that access the configuration table can occur too. There appears to be issue with just SQL*Server and properly returning memo columns with the Database operation: set rstemp2=conntemp.execute(mySQL2) Thi...<more> Date Created: 10/31/2003 Last Modified: 10/31/2003 Problem Type: Problem Report Item: Web+Center Installation 180   File Upload error for files over 200K on Windows 2003 Server Article PS030911112 Windows 2003 upload size limit - error 800a0001 Problem Description Windows 2003 by default limits upload sizes to 200 KB for ASP pages. W...<more> Date Created: 06/16/2004 Last Modified: 07/14/2011 Problem Type: Problem Report Item: Web+Center 4.5 181   Missing Database Field for 3.1/3.2 versions upgrading to 4.0 For some that originally downloaded version 3.1, there is one missing database field that might have to be added manually. The field that might be missing is a column ca...<more> Date Created: 01/05/2005 Last Modified: 01/05/2005 Problem Type: Problem Report Item: Web+Center 4.0 Production 182   Problems with Send Email for Office 365 There are several changes one needs to do to successfully send emails using Office365. The SendEmail.inc file in the Language directory needs to be modified as f...<more> Date Created: 08/01/2013 Last Modified: 08/01/2013 Problem Type: Question 183   ASP errors reports error when attempting to use ASP Session variables. Microsoft VBScript runtime error '800a000d' Type mismatch: 'session' The Browser will report the following error: Microsoft VBScript runtime error '800a000d' Type mismatch: 'session' With Internet Information S...<more> Date Created: 07/07/2005 Last Modified: 07/25/2005 Problem Type: Problem Report Item: Tech+Center 184   Zone Alarm disables browser cookies that are required for Web+Center logins to work correctly. Zone Alarm Firewall may not permit Web+Center cookies from being set. To verify if browser cookies are being properly set, try running the installation configuration tes...<more> Date Created: 06/16/2005 Last Modified: 06/16/2005 Problem Type: Problem Report Item: Web+Center 5.0 185   Reports button fails and reports ASP line 243 A version of Report component was released with a bug for version 5.0 that cases it to report an error in line 243. A IF can be added to the beginning of that line or a ...<more> Date Created: 06/16/2005 Last Modified: 06/16/2005 Problem Type: Problem Report Item: Web+Center 5.0 186   How to install the Web+Center ASP mailer (from Email Architect) for Web+Center Version 5.0 separately if you copied and pasted Web+Center files from another machine. If you installed Web+Center originally on one machine and then copied the file directory to another machine, there is one file that is installed as part of the original i...<more> Date Created: 06/02/2005 Last Modified: 06/02/2005 Problem Type: Problem Report Item: Web+Center 5.0 187   Issues on using the Microsoft Update Service and IIS Lockdown tools with IIS and Web+Center After installing Microsoft Software Update Service "SUS" which automatically install the IIS Lockdown Tool and URL Scanner. I found that my Help Desk application stop fun...<more> Date Created: 04/08/2004 Last Modified: 04/08/2004 Problem Type: Problem Report Item: Web+Center 4.0 Production 188   The program suddenly stopped sending emails when customers entered a new request for help. Could not send out port 25. McAfee (8.0i) had updated itself and shut down the port. Solved problem by right clicking on the McAfee Shield in the task bar. Selected VirusScan Console. Right clicked ...<more> Date Created: 02/28/2005 Last Modified: 02/28/2005 Problem Type: Problem Report Item: Customer+Center 189   Configuring SQL*Server Database connect string with Windows Authenication instead of SQL*Server Authentication With Windows 2003 and site server and SQL as the backend database,you must configure Web+Center to connect to the database using Windows Authentication and not the normal...<more> Date Created: 04/14/2004 Last Modified: 04/14/2004 Problem Type: Problem Report Item: Web+Center 4.0 Production 190   How can one add a Spell Checker for the Web+Center application form text boxes? A 3rd party vendors offers a free Internet Explorer form spell checker program and it is available from their website at: http://www.iespell.com Date Created: 12/06/2004 Last Modified: 12/06/2004 Problem Type: Question Item: Web+Center 5.0 191   How to make a category required for Tech+Center or Customer+Center. You need to first figure out which category you want to require and get that category number (like C1, C2, etc). Then put that number into the expression below. The exam...<more> Date Created: 11/13/2004 Last Modified: 11/17/2004 Problem Type: Question Item: Customer+Center 192   Can no longer attach files to cases - File Upload feature hangs There are known issues with both Norton Anti-Virus and Mcaffee Antivirus script blocking/diable features that will prevent the file upload feature from working properly. ...<more> Date Created: 08/23/2004 Last Modified: 08/25/2004 Problem Type: Problem Report Item: Tech+Center 193   User can not find how to edit the white board. The white board can be edit by pressing the administration button, then pressing the edit user page and email message link. The first text box is where you can edit the white board. Date Created: 03/07/2000 Last Modified: 03/23/2000 Problem Type: Question Item: Tech+Center 194   How to Import Customers into Web+Center from Active Directory To Add New Client Accounts to the HelpDesk 1. Open Active Directory Users & Computers 2. Right-click on the OU containing the accounts you wish to expor...<more> Date Created: 08/10/2004 Last Modified: 08/10/2004 Problem Type: Question Item: Web+Center 4.0 Production 195   File Upload Feature fails with Norton Anti-virus settings It appears that the default option with Norton Anti-virus will disable some ASP script function, particular those that attempt to save files on your harddrive like Create...<more> Date Created: 08/01/2002 Last Modified: 08/01/2002 Problem Type: Problem Report Item: Web+Center 3.5 196   Web+Center application fails when accessing it by the machine name but works using the domain name or IP address. This is an known issue with IIS6 and more information about this web server issue should be referenced by looking at MS knowledgebase article 316112. If a server name co...<more> Date Created: 05/20/2005 Last Modified: 05/20/2005 Problem Type: Problem Report Item: Tech+Center 197   Hosting the Web+Center website at a dynamic DSL connection With the difficulty of getting static IP address for your webserver, one vendor that we know has created the software that will allow a user to host a web server, and the...<more> Date Created: 09/07/2001 Last Modified: 09/07/2001 Problem Type: Question Item: Web+Center 3.5 198   How to enable file permissions for XP? It may be necessary to set some file permissions for the Web+Center files to enable the Web+Center to properly run. To do this with XP, one should use the Tools.. Folder...<more> Date Created: 01/21/2002 Last Modified: 08/26/2004 Problem Type: Problem Report Item: Web+Center 3.5 199   Obtaining Web+Center Software Updates There are two methods now available to determine if your Web+Center installation has all of the current released software. The first tool that is available is called Che...<more> Date Created: 11/16/2001 Last Modified: 11/19/2001 Problem Type: Question Item: Web+Center 3.5 200   Server object, ASP 0177 (0x800401f3) Invalid ProgID on line attempting to create SMTP object for sending email. This error has been found to be related to the when the Software Artisans SMTP mail utility has not been installed into the default location and if it is installed into a...<more> Date Created: 11/14/2001 Last Modified: 11/16/2001 Problem Type: Problem Report Item: Web+Center 3.5 201   How to remove (Knowledge Base) or case searches for customers using the Customer+Center. If you want to completely remove the options to allow your customers to search for cases in the knowledge base, you can make the following edits and the option will not b...<more> Date Created: 10/31/2001 Last Modified: 10/31/2001 Problem Type: Question Item: Web+Center 3.5 202   Additional Knowledge Base on IIS Errors/setup/configuration Many of the installation issues with our product are primarily configuration issues with IIS and other database/IIS security permissions issues. We recommend users to al...<more> Date Created: 10/30/2001 Last Modified: 10/30/2001 Problem Type: Problem Report Item: Web+Center 3.5 203   Due Date does not save when initially creating the case inside the Tech+Center. Due Date do save when updating the support case. This problem has been verified by our support staff on December 19, 2001 and an update to the DoTCaseform.asp module in the techcenter has been updated. Obtain a new ver...<more> Date Created: 12/18/2001 Last Modified: 12/19/2001 Problem Type: Problem Report Item: Tech+Center 3.5 204   Tech+Center Login Times out but other functions work With some Windows 2000 users that have anti-virus software install, the Tech+Center Login page will simply hang or time out. This is due to a ASP FileSystemObject read o...<more> Date Created: 10/15/2001 Last Modified: 10/19/2001 Problem Type: Problem Report Item: Web+Center Installation 205   Edit User Page and Email Message gives error message with SQL 2000 Database This error has only been reported by SQL 2000 database users when first installing and configuring Web+Center. This appears to be due to the SQL script that loads the de...<more> Date Created: 01/22/2002 Last Modified: 01/22/2002 Problem Type: Problem Report Item: Tech+Center 3.5 206   Error in updating values on Additional System Configuration Menu with IE 5.5 There were two duplicate form tags in the EditConfiguration.asp module that were causing problem with versions of IE 5.5. We have released a new version of this module. ...<more> Date Created: 09/05/2001 Last Modified: 09/06/2001 Problem Type: Problem Report Item: Tech+Center 3.5 207   Can't get past the Tech+Center log-on page Some users experience a problem running the login script and it appear to fail on the read file stream ASP functions. To bypass this function, edit the default.htm file ...<more> Date Created: 09/06/2001 Last Modified: 09/07/2001 Problem Type: Comment Item: Web+Center Installation 208   How to debug an ASP script error? If you get an ASP script, it is often easy to determine the cause of the problem by the following approach. Most ASP errors will indentify the exact line number ...<more> Date Created: 09/04/2001 Last Modified: 09/04/2001 Problem Type: Problem Report Item: Web+Center 3.0 209   Customer+Center Searches display all cases Versions previous to version 3.5 were putting non-null empty string values in the Case_Summary and Case_Resolution fields for each case ticket by mistake. When a custome...<more> Date Created: 08/24/2001 Last Modified: 08/24/2001 Problem Type: Problem Report Item: Customer+Center 210   Error in Customer Search Page (DoCSearch.asp) For SQL*Server Users If you get the error: Microsoft][ODBC SQL Server Driver][SQL Server]The text, ntext, and image data types cannot be used in the WHERE, HAVING, or ON clause, except wi...<more> Date Created: 08/17/2001 Last Modified: 09/04/2001 Problem Type: Problem Report Item: Web+Center 3.0 211   What is the Knowledge Base ? The knowledge base is created by mapping each word from the case fields (One line description, history, summary and resolution) into a table that associate that word as e...<more> Date Created: 08/17/2001 Last Modified: 06/24/2011 Problem Type: Question Item: Web+Center 3.0 212   Microsoft OLE DB Provider for ODBC Drivers error '80004005' [Microsoft][ODBC Microsoft Access Driver] Disk or network error. This is known issue with ODBC Jet Drivers and IIS. Please refer to the MS KB article Q251254 at: KB Article Q251254 Date Created: 10/29/2001 Last Modified: 10/30/2001 Problem Type: Problem Report Item: Web+Center 3.5 213   How can we send a link to let the tech directly log into techcenter in the email that is sent when the customer updates a case and a link in the email in the customer when the tech updates the case? To do this, one must enable and configure some code that already exists in DoTCaseform.asp module (Tech+Center) and the DoCaseForm.asp module (Customer+center). For the D...<more> Date Created: 02/28/2002 Last Modified: 03/06/2002 Problem Type: Question Item: Web+Center 3.0 214   Can we use another mailer besides Software Artisans SMTP mailer utility such as JMail? We have created a file called jmail.asp that contains a SendEmail() Subroutine subsitute for the existing functions that call the Software Artisans Emailer utility. <...<more> Date Created: 08/06/2001 Last Modified: 08/10/2001 Problem Type: Question Item: Tech+Center 215   How to show only a customers Assets To show only a customers assets when the customers performs an asset search in the customer+Center, perform the following simple customization. Uncomment line 584 in the...<more> Date Created: 07/16/2002 Last Modified: 07/16/2002 Problem Type: Question Item: Web+Center 3.5 216   Tech Staff not properly added to support group although it says members successfully added. This may occur if you have removed all of the initial default techs accounts and then attempted to add some new one back. The program determines the highest CSS number a...<more> Date Created: 06/13/2002 Last Modified: 06/13/2002 Problem Type: Problem Report Item: Tech+Center 217   How do I configure usergroups User groups are configured only in the business+center by going to the http://(hostname)/business30/ and clicking on the user categories. User categories are used in the ...<more> Date Created: 06/07/2002 Last Modified: 06/07/2002 Problem Type: Question Item: Customer+Center 218   Errors when adding items to Knowledge base for non english languages such as Russian. Its was relative to national (russian) language words only. On SQL Server 2000 create new database as described in installation manual with appropriate locale - in my...<more> Date Created: 05/18/2002 Last Modified: 05/22/2002 Problem Type: Problem Report Item: Tech+Center 3.5 219   MDAC Component Checker/ ODBC Installation Issues If you are having issues connecting to the database and have verified you have run all of the tests (installtest.htm in tech30 virtual directory) and reset all of the per...<more> Date Created: 11/27/2001 Last Modified: 11/27/2001 Problem Type: Problem Report Item: Database 220   How to assign a case to a tech automatically from Customer+Center Although we don't recommend especially if your organization grows or if that one tech is NOT daily checking for their cases, the case could not be properly dispatch and m...<more> Date Created: 03/15/2002 Last Modified: 03/15/2002 Problem Type: Problem Report Item: Web+Center 3.5 221   Tech Search engine gives ASP error when searching for Knowledge base cases that are scheduled cases. Tech Search engine gives ASP error when searching for Knowledge base cases that are scheduled cases since the DoSearch.asp has a SQL query that is missing one of the fie...<more> Date Created: 08/20/2002 Last Modified: 08/22/2002 Problem Type: Problem Report Item: Database 222   Changing default sort order for Tech's Open Cases Page The Tech's Open cases Page (My Cases) or mycases.asp can be called with a sortby parameter as a querystring variable. To change the behavior of the My Cases button, e...<more> Date Created: 02/15/2002 Last Modified: 02/15/2002 Problem Type: Question Item: Tech+Center 3.5 223   Administration button gives can't find DNS error The Administration button uses a non ASP web environment called ISAPI, which is a compiled C++ dll. This module accesses the database and requires a ODBC connection be ...<more> Date Created: 02/01/2002 Last Modified: 02/01/2002 Problem Type: Problem Report Item: Web+Center 3.5 224   Problem running Administration Button ... More Test options If your Administration button is giving an HTTP 500 error or other page error, then the ISAPI dll is not running properly. The administration button uses a different web...<more> Date Created: 01/31/2002 Last Modified: 02/01/2002 Problem Type: Problem Report Item: Tech+Center 225   Tech+Center Administration Button prompts file download option This is due to the virtual directory settings for the techcenter (tech30) directory not set to both script and execute permissions. You will get this error if it is only...<more> Date Created: 01/30/2002 Last Modified: 01/30/2002 Problem Type: Problem Report Item: Web+Center Installation 226   Problem running LoadWC35Defaults.SQL script with SQL 2000 Database For SQL 2000, the LoadWC35Defaults.sql script will create two errors when attempting to load the default data if you are using SQL 2000 instead of SQL*Server 7. This has...<more> Date Created: 01/29/2002 Last Modified: 01/29/2002 Problem Type: Problem Report Item: Database 227   Can't get Administration Button to work in Tech Center There are three reasons we have discovered by this button and special ISAPI fails. Please try all of these options to make this button work. This button does use a diff...<more> Date Created: 01/18/2002 Last Modified: 01/28/2002 Problem Type: Problem Report Item: Tech+Center 228   Tech+Center fails after IE Security Patch hotfixes Q313675, 316059 and 319182 installed. Cookies not handled properly at the browser level for IE after this patch is installed. It appears that some of IE security patch/hot fixes, Q313675 and 316059 and 319182 cause the cookie operations to fail at the browser level for IE. One work around is to...<more> Date Created: 05/06/2002 Last Modified: 05/06/2002 Problem Type: Problem Report Item: Web+Center 3.5