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22 Oct

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Case Summary: Important Upgrade Fix for Categories or any 3.5 to 4.0 upgrades
ID: 810
Date Created: 01/30/2003
Last Modified: 01/31/2003
Problem Type: Problem Report
Item: Web+Center 4.0 Production
Resolution:
A problem was identified when users upgrade from 3.5 concerning categories. The 4.0 version support options to allow category lists to be ordered but this require that the entries in the categories table be modified before they are compatible with the 4.0 application code. If you are having issues with categories not displaying correctly after performing a 3.5 to 4.0 upgrade, one should run the script called FixCategoryLists.asp located in the techcenter directory. Once this is run, your tables and categories should be correctly modified.

A second issue that occurs that although categories can now be order within a list, the order which these lists appear on the case form and search engine may be re-arranged. To control the order of the category drop down lists, edit each of the lists with the new manage category lists option under system configuration and the last list your touched will be the last list. To control which one you want to go first, edit them in reverse sequence that you want them to display.

This is not required for new 4.0 users.

There are also a few new modules that are important to obtain for the 4.0 version if you downloaded the production version between 1/27/03 and 1/30/03. Besure to visit the version updates to get the new ASP modules for Techcenter and Customercenter.

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