Web+Center Support
29 Oct

Knowledge Base Detail

Case Summary: Tech Staff not properly added to support group although it says members successfully added.
ID: 656
Date Created: 06/13/2002
Last Modified: 06/13/2002
Problem Type: Problem Report
Item: Tech+Center
Resolution:
This may occur if you have removed all of the initial default techs accounts and then attempted to add some new one back. The program determines the highest CSS number and adds one to it and if no techs or the tech_id have been altered, this may fail. Rebuild the tech_staff table back to the original 3 tech staff accounts if this happens.

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