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Case Summary: Tech+Center fails after IE Security Patch hotfixes Q313675, 316059 and 319182 installed. Cookies not handled properly at the browser level for IE after this patch is installed.

ID: 635
Date Created: 05/06/2002
Last Modified: 05/06/2002
Problem Type: Problem Report
Item: Web+Center 3.5
Resolution:
It appears that some of IE security patch/hot fixes, Q313675 and 316059 and 319182 cause the cookie operations to fail at the browser level for IE. One work around is to use Netscape browser is possible or another problem that properly handles cookies. Another approach is to call the Web+Center website through an IP address rather than domain name/resolve named. To use this method, instead of calling the techcenter like http://domain.com/tech30/, call it like http://xxx.xxx.xxx.xxx/tech30/. The cookie is saved based on the http:// address and if the direct IP is used, it appears to work successfully. One verify that the cookie settings have stopped working with IE after the patch if you can go to another browser and enable that browser to show you the cookies attempted to be created.

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