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Knowledge Base Detail

Case Summary: How to remove (Knowledge Base) or case searches for customers using the Customer+Center.
ID: 457
Date Created: 10/31/2001
Last Modified: 10/31/2001
Problem Type: Question
Item: Web+Center 3.5
Resolution:
If you want to completely remove the options to allow your customers to search for cases in the knowledge base, you can make the following edits and the option will not be available to them. Edit the following files as listed below.

(1) Edit the Default.htm file removing the Search Help Database HTML code between lines 46-50. If you don't have line numbers, search for Search Help Database.

(2) Edit the CustomerOptions.asp module and comment out the lines 178-192 that start with ASP code like If Action=Search Help Database Then... and go for the next 5 lines including the End If statement.

(3) Edit the ccfooter.inc file and comment out or remove lines 27-32 that put in links to the ccsearch.asp module or the csearch.asp modules.

All of these files are located in the customercenter physical directory.

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