Web+Center Support
22 Oct

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Case Summary: Tech+Center Login Times out but other functions work
ID: 434
Date Created: 10/15/2001
Last Modified: 10/19/2001
Problem Type: Problem Report
Item: Web+Center Installation
Resolution:
With some Windows 2000 users that have anti-virus software install, the Tech+Center Login page will simply hang or time out. This is due to a ASP FileSystemObject read option that gets disabled with the anti-virus enabled. We have modified our script not to call this function and have released a new DoTechLogin.asp script that should solve this problem. To get a new version of this module, download a new version of the Web+Center code into a different directory and move the DoTechLogin.asp module from this new download into your existing tree. Do not install the whole new install over your existing directory or it may overwrite your database and any modified files.

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