Case Summary: Error when customer submits a case report. It reports:
Server object error 'ASP 0177 : 800401f3'
/customercenter/DoCaseForm.asp, line 478
Invalid class string
This error will occur when the SMTP mail component from Software Artisans is not installed as listed in the installation documentation. The SMTP ASP utility that is installed into the SMTPmailutlity directory install of the Web+Center install directory must be separately installed to activiate this component. There is additional information about this component in the installation documenation.