Web+Center Support
22 Oct

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Case Summary: Email to Case Test Account and other Debugging Test
ID: 3348
Date Created: 03/07/2017
Last Modified: 03/07/2017
Problem Type: Other
Item: Web+Center 9.0
Resolution:
If you are testing and configuing your Email To Case feature of Web+Center and you need a POP account to verify that the program is working correctly, you can use this email pop account just for testing /verification we have set up at:

I've set up a test pop account on my server at

HOST: pop.secureserver.net
login name :emailtocase@inet-sciences.com
password: emailtocasepass

Email: emailtocase@inet-sciences.com

Account type POP

Once you configure this, launch the email to case polling program and send a test email to EmailToCase@inet-sciences.com email address and confirm that your Web+Center email to case feature is working. If it does not work, then you might have some port blocking or other firewalls that is preventing the pop3 mail from being read. This test account uses default POP3 ports and not SSL.

Test #2 -
Another debugging option that will create a log file that gives you low level communications and pop protocol messages is available by making a simple, temporary edit to the EmailToCase.asp file located in the techcenter directory.

First make a copy of the EmailToCase.asp module in the techcenter directory. Then open up and edit the EmailToCase.asp module and search for these lines:

' **** LOGFILE code - uncomment this one lines to create a logfile called pop3.log at c:\

'oPop3.LogFileName = "c:\wcfiledownloads\pop3.log"

Uncomment and ENABLE that line by removing the leading single quote character. You may need to adjust the c:\wcfiledownloads path to match a file directory that has proper web+center everyone full control permissions on that directory on your system to allow the log file to be created.

Once you run the ASP file, go and find, open and review this log file pop3.log.


Save this file and re-run your Email To case polling program.

Once you run the ASP file, go and find, open and review this log file pop3.log.

This is an example of a log file for SSL pop incoming message getting pop from a Gmail account

--------------

Start to connecting pop.gmail.com 995 ...
Connected
[SSL]start to initialize security library
[SSL]start to create client credentials
[SSL]start to enable direct SSL
[SSL]client handshake
[SSL]verify server certificate
[SSL]SSL channel established
+OK Gpop ready for requests from 64.105.95.34 r10mb82802518iep
[SSL]USER help@ottoeldred.org
+OK send PASS
[SSL]PASS ******
+OK Welcome.
[SSL]STAT
+OK 0 0
[SSL]QUIT
+OK Farewell.
Start to connecting pop.gmail.com 995 ...
Connected
[SSL]start to initialize security library
[SSL]start to create client credentials
[SSL]start to enable direct SSL
[SSL]client handshake
[SSL]verify server certificate
[SSL]SSL channel established
+OK Gpop ready for requests from 64.105.95.34 a19mb120943605ieh
[SSL]USER help@ottoeldred.org
+OK send PASS
[SSL]PASS ******
+OK Welcome.
[SSL]STAT
+OK 1 1889
[SSL]STAT
+OK 1 1889
[SSL]UIDL
+OK
1 GmailId149a1a91a9005f06
.
[SSL]LIST
+OK 1 messages (1889 bytes)
1 1889
.
[SSL]RETR 1
+OK message follows
Delivered-To: help@ottoeldred.org
Received: by 10.170.142.198 with SMTP id j189csp344052ykc;
Tue, 11 Nov 2014 17:40:55 -0800 (PST)
X-Received: by 10.68.206.98 with SMTP id ln2mr43095046pbc.83.1415756454809;
Tue, 11 Nov 2014 17:40:54 -0800 (PST)
Return-Path: <Scott@inet-sciences.com>
Received: from inet-sciences.com ([192.220.84.188])
by mx.google.com with ESMTP id kj8si21444737pdb.175.2014.11.11.17.40.54
for <help@ottoeldred.org>;
Tue, 11 Nov 2014 17:40:54 -0800 (PST)
Received-SPF: none (google.com: Scott@inet-sciences.com does not designate permitted sender hosts) client-ip=192.220.84.188;
Authentication-Results: mx.google.com;
spf=neutral (google.com: Scott@inet-sciences.com does not designate permitted sender hosts) smtp.mail=Scott@inet-sciences.com
Received: (qmail 25851 invoked by uid 21692); 12 Nov 2014 01:40:53 -0000
Received: from unknown (HELO [127.0.0.1]) ([64.105.95.34])
(envelope-sender <Scott@inet-sciences.com>)
by 192.220.84.188 (qmail-ldap-1.03) with SMTP
for <help@ottoeldred.org>; 12 Nov 2014 01:40:53 -0000
Message-ID: <5462BAA8.6020205@inet-sciences.com>
Date: Tue, 11 Nov 2014 17:40:56 -0800
From: Scott Vanderlip <Scott@inet-sciences.com>
User-Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Thunderbird/24.6.0
MIME-Version: 1.0
To: help@ottoeldred.org
Subject: Testing Email To case Features
Content-Type: text/plain; charset=ISO-8859-1; format=flowed
Content-Transfer-Encoding: 7bit

testing by internet software sciences
--
-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-<>-

Scott Vanderlip
Internet Software Sciences
http://www.inet-sciences.com

13851 Fremont Pines Lane
Los Altos Hills, CA 94022 USA
(1) - (650) 949-0942 / Toll Free (888) 949-0942
Fax: (1) - (650) 917-0913
Email: scott@inet-sciences.com

.
[SSL]DELE 1
+OK marked for deletion
[SSL]QUIT
+OK Farewell.



Test #3

Try reviewing this document to use telnet to test your connection

https://www.emailarchitect.net/eagetmail/kb/vb.aspx?cat=0#using-telnet-to-detect-networking-connection-to-pop3-server

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