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22 Oct

Knowledge Base Detail

Case Summary: How to change the default priority value to another value besides default (0) - Priority not defined
ID: 3153
Date Created: 05/12/2014
Last Modified: 05/12/2014
Problem Type: Question
Item: Web+Center 8.0
Resolution:
This can be easily changed in the Customer+Center and Tech+Center by modifying a single value in DoCaseForm.asp (customer+center) and DoTCaseForm.asp (Tech+Center).

In Customer+Center, Search for the lines:
If Case_Severity = "" Then
NewRecord("Severity") = 0 ' Set back to 0 (un-assigned)
Else
NewRecord("Severity") = Case_Severity
End IF

Change the (0) in this line to your priority number like (3) as:
NewRecord("Severity") = 3 ' Set back to 0 (un-assigned)

In the Tech+Center Directory, a similar change is required in DoTCaseForm.asp module. Search for the line:

NewRecord("Severity") = 0

and make the same change there.

--------------------
This does not modify the Tech Case form to show the default value as it sets this value after submitting the tech form.

To change the tech+center case form to show priority 3 in the dropdown by default, we added this one line:


If Case_number = "NEW" Then ' Default severity to 3 for new cases
Severity = 3
End If

in the area where we display the priority dropdown list.

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