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Knowledge Base Detail

Case Summary: Common ODBC/Database connect problems
ID: 202
Date Created: 12/13/2000
Last Modified: 12/13/2000
Problem Type: Problem Report
Item: Web+Center Installation
Resolution:
If you are experiencing any database connectivity issues or get any http 500 server errors, please check the following.

There are FOUR files where one must define the ODBC DSN for your database that include the DSN name and the userid and password and these must match with your DSN setting and your database login settings.

In each of the customercenter, techcenter and businesscenter directories there is a file called db_define.inc where the database connect string is defined.

Also, there is a file named css_access.dat only in the techcenter directory that also requires the ODBC name. If any call to the techsupp.dll fails, then make sure the ODBC name is correctly defined in this file.

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