Web+Center Support
22 Oct

Knowledge Base Detail

Case Summary: Configurator Access lost
ID: 195
Date Created: 12/05/2000
Last Modified: 05/13/2004
Item: Tech+Center
Resolution:
You need to have one user account as configurator since only a configurator can grant additional configurations user rights.

To change this, you will need to go directly to the database tables (SQL*Server or Access) and edit in data mode one of the records in
the tech_staff table and change the tech_level column of one selected tech to 6 (which is configurator level). Save the
change or close the database and then login in again as that tech and you can perform configuration changes.

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