Case Summary: Customer Knowledge base searches do not work properly
The DoCCSearch1.asp file that is now shipping includes the a customization for a customer that should have been commented out at line 183 or the line:
SearchCustomerRecordsOnly = 1
this should be commented out unless customers want this feature which most do not. This file has been probably been incorrectly released between 9/12/2005 and 11/30/2005 and can be fixed by grabbing a new version of DoCCSearch1.asp from the version server and grabbing this file from the customer+center directory files.