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Table of Contents

Table of Contents. 1

1. Introduction to Web+Center 5

1.1 What is Web+Center? 5

1.2 Web+Center Organizational Model (OM) 8

2. Customer+Center 10

Accessing the Customer+Center Home Page. 10

How to view the Top 10 Support cases 10

How to search the Help Database. 11

Hints and other information on Help Database Searches 11

How to self-register 11

How to log in. 11

How to retrieve a lost username and password. 11

How to open a new support case. 12

How to view or modify all cases for selected User Group. 12

How to view or modify an existing case. 12

How to Update Your Registration Information. 13

How to Logout 13

Customizing the Customer+Center Application. 13

How to create a one-step-ticket for customer registration and case creation. 14

How to Login using NT Authentication for Customer+Center Login. 14

File Download options for Customer+Center 15

3. Tech+Center 15

3.1 User Interface and Security. 15

How to log in. 15

User interface windows 16

3.2 Customer Management 17

How to register a new customer 17

How to modify an existing customer 17

How to create Super User customers to view Group Cases 18

How to delete a customer 18

How to search for a customer 18

How to import customer records into the Web+Center Customer database