Web+Center Installation and Configuration Guide

Reservation+Center

Installation Guide

Overview: 1

Step 1 - Download and Install the Reservation+Center Files. 2

Step 2 - Setting up Reservation+Center’s Web Server Virtual Directories. 3

Step 3 – Adding Reservation+Center tables to the Web+Center database. 9

Step 4 - Accessing the Reservation+Center Suite of Applications. 10

Step 4.1: Access the Reservation+Center web application. 10

Step 4.2: Login into the Reservation+Center 10

Step 4.3: Access the Web+Center on-line documentation. 11

Overview:

Welcome to the Reservation+Center Installation and Configuration guide. This document only contains the information necessary to install and configure the Reservation+Center component.

For complete information user information about the Reservation+Center, please refer to the Reservation Center User Guide (Located in the Documentation subdirectory of the Web+Center folder. By default, the Web+Center application installs into the directory of:

C:\Program Files\Internet Software Sciences\Web+Center 5.0\

The Reservation+Center is an optional component to the Web+Center and the Web+Center Help Desk/CRM system must be completely installed first. Please reference other Web+Center documents for complete information on installing the Web+Center software.

Other Web+Center Documents:

· Web+Center Linux Installation Guide

· Web+Center Getting Started Guide

· Web+Center User Guide

· Web+Center Programmers Guide

· Web+Center Power Point Training Module

These documents can be reference on-line at http://www.inet-sciences.com/support/ or they can be found in the Documentation subdirectory of your Web+Center 5.0 installation.

Installation Support :

· Web-based FAQ, Help Desk Knowledgebase at:

o http://www.inet-sciences.com/support/

· Emails at support@inet-sciences.com

· Phone based support at (650) 949-0942 (9 AM -5 PM PST Pacific Standard Time)

What is Reservation+Center?

The Reservation+Center is an additional component that can be added to the Web+Center suite of Help Desk and Sales CRM application that creates an resource reservation system. The Reservation+Center application is entirely a web-based application where the software is installed on one machine (typically Windows 2000/2003 or XP Pro ) and then clients access the application through any web browser (IE or Netscape or others) over the network just like any website.

Step 1 - Download and Install the Reservation+Center Files

Once the Reservation+Center has been purchased, you will be given a URL to download the Reservation+Center installer file (Reservationcenter50.exe) Download the Reservation+Center self-extracting executable installation program (Reservationcenter50.exe) and store it on your local drive.

· Once installation executable is downloaded to a local directory, run the application by selecting Start -> Run -> Browse and select the executable file where you just downloaded.

· It is important that you install the Reservation center into the same Web+Center directory tree. By default, the Web+Center application installs into:

C:\program files\Internet Software Sciences\web+center 5.0\

· The Reservation+Center installer will create a new subdirectory called Reservationcenter at the same level as the other application directories (techcenter, pocketcenter, customercenter).

· The Reservation+center installer will also add some file to the existing web+center directories including adding some new graphics and language files into the Language sub directory and the a user guide and installation guide into the documentation directory.

Complete all of the installation steps. The Web+Center installation program only creates directories and places files into those directories. Web+Center will not run until the remaining configuration steps listed below are completed.

Step 2 - Setting up Reservation+Center’s Web Server Virtual Directories

To enable users to find the Reservation+Center application running on the webserver, one must configure one additional new virtual directories on the webserver.

Virtual Directory Name	Physical File Location
Reservation50	C:\<Your Webcenter Directory>\Reservationcenter

Where C:\<YourWebCenterDirectory> is the directory you selected to put your Web+Center installation.

Typically, your WebCenterDirectory is located under c:\Program Files\Internet Software Sciences\Web+Center 5.0\

To configure these virtual directories with Internet Information Services:

Click on the Start button.

Select the Settings option and the Control Panel.

Once the control panel is opened up, open up the Administrative Tools folder. Double click on the Internet Information Services

Click on the (+) sign to expand the tree of the local computer.

Under the Default Web site (other whatever site you wish to install Web+Center under), perform a right mouse click and select the New… Virtual Directory… option.

In the Virtual Directory Creation Wizard, enter the virtual directory name of “Reservation50” and then press next.

Press the Browse button and navigate to where you have installed the Web+Center application. By default the Web+Center application is installed in

C:\program files\Internet Software Sciences\Web+Center 5.0\..

Select the appropriate physical file path (Reservationcenter) and then press Next.

Navigate all the way to the Reservationcenter folder and press OK.

Next set the Access Permissions for Read, Run Script.

Click Next > to complete the virtual directory setup

Step 3 – Adding Reservation+Center tables to the Web+Center database

The Reservation+Center is an additional component to the Web+Center application and it requires that the Web+Center exists.

Follow the appropriate set of instructions below to update your Web+Center database with the new Reservation+Center database tables.

Adding Reservation+Center tables for SQL*Server Users

Step 3.1 - Select the SQL*Server Enterprise Manager

Step 3.2 - Select the Tools… SQL Server Query Analyzer menu option and connect to your SQL*Server

Step 3.3 - Select the File … Open Menu option and navigate to the

C:\program files\Internet Software Sciences\Web+Center 5.0 \database directory and select the CreateReservationcenterdb50.sql SQL script.

Step 3.4 IMPORTANT: Select the database you want to run this query against. In the DB: drop down list on the right hand side of the Query analyzer tool bar, select the WebCenter50 database.

Step 3.5 – Press the green arrow (Query…Execute Menu Option) to build all of the tables and database settings.

On the next screen, do not check any additional boxes and use the defaults.

· Click Finish. You can press the Test button to verify that your ODBC connection is working.

· Click OK on the ODBC Data Source Administrator window to exit out of the ODBC settings.

Adding Reservation+Center Tables for Access Users

To upgrade the Reservation+center tables to the Web+Center Access file, run the following ASP located in the Reservationcenter by entering in a browser the following URL:

http://localhost/Reservation50/AddReservationCenter50Tables.asp

Where Localhost can be replaced by a machine name or URL is access this script from another machine other than the webserver itself.

This should run one web page that displays the SQL to add 3 new table to the webcenter50.mdb database file.

Step 4 - Accessing the Reservation+Center Suite of Applications

Step 4.1: Access the Reservation+Center web application

To access the Reservation+Center application, enter the following URL into your web browser:

http://<YourHostName>/Reservation50/

where <YourHostName> is either:

· your local machine name

· Your domain name (www.mycompany.com)

· The word “localhost” if browsing on the same machine as the server

Step 4.2: Login into the Reservation+Center

The same Reservation+Center login screen is used by both customer and technician accounts. To login in as a customer, use the Customer username and password. You must create your own customer accounts. To login as the Reservation center supervisor, login using a technician account configured in the Web+Center Tech+Center application.

Web+Center comes configured with (3) default tech staff accounts with the following levels of permissions:

Tech Username	Password	Access Level
CSS-1000	Config	Configurator (highest)
CSS-1001	Admin	Administrator
CSS-1003	Tech	Read/Write tech level

These default tech staff accounts are automatically available with the initial seed database. They should only be used to access the system initially and they should be immediately modified or deleted once other tech accounts are created. Refer to the Web+Center Users Guide on how to edit or add Tech+Center accounts.

Step 4.3: Access the Web+Center on-line documentation

Included in the documentation directory is a Reservation+Center user guide (ReservationCenterUserGuide.doc). Please refer to this document on how to configure and run the Reservation+Center application.

All of the Reservation+Center documentation is included with your installed application in the Documentation subdirectory of the installed application. To access the top documentation page, user the following URL in your browser:

http://<YourHostName>docs50/ReservationCenterUserGuide.doc

where <YourHostName> is either:

· your local machine name

· Your domain name (www.mycompany.com)

· The word “localhost” if browsing on the same machine as the server

Web-Based Support Options:

Complete list of Frequently Asked Questions (FAQs) and an extensive knowledge base of Web+Center questions and problems are available from the link on the Internet Software Sciences support page if you click on the Web-based support link.

The Internet Software Sciences main support page is at:

http://www.inet-sciences.com/support.html

From the main support page, click on the Web-Based support link to obtain an FAQ and knowledge based search options as well as options to self-register and submit trouble tickets and enhancement requests.

Phone Support Options:

Telephone support is available by calling the Support Center at (650) 949-0942. The Support Center is available from 9 AM to 5 PM PST (Pacific Standard Time)