Installation and Configuration Guide

Version 4.01

(3) Tech Free Version

© 1996-2003 Internet Software Sciences

July, 2003

 

Installation and Configuration Steps Overview

 

Welcome to the Web+Center Installation and Configuration guide.  This document contains the information necessary to install and configure the Web+Center web-based customer support  Help Desk and contact management application.  This document only contains initial installation and configuration information.  Please refer to the Web+Center User Guide for complete information on how to use Web+Center functions. 

 

Installation Support is provided by:

·         Web-based FAQ, Help Desk Knowledgebase at http://www.inet-sciences.com/support/

·         Emails at support@inet-sciences.com

·         Phone based support at (650) 949-0942 (9 AM -5 PM PST  Pacific Standard Time)

 

Important Upgrade Information:

If you are upgrading from a previous 2.X or 3.X version, be sure to BACKUP your database AND your entire existing site files before attempting to install the new version.   Web+Center Version 4.X installs into a new directory structure that should not impact your existing configurations. 2.X , or 3.X configurations. For complete UPGRADE instruction, please refer to Appendix C and Appendix D of this installation and configuration guide.

 

What is new in version 4.01?

Version 4.01 is database compatible with version 4.0, but it offers a new 4th application called Pocket+Center, in addition to the 3 other Web+Center suite of modules including Tech+Center, Customer+Center, and Business+Center.  Also, some minor enhancements and fixes have been made to some ASP modules in the other applications for the 4.01 release.

 

What is Web+Center?

 

Web+Center is a suite of three web-based applications consisting of Customer+Center, a customer self help web application, Tech+Center, a Tech Staff Help Desk web application and Business+Center, a web Customer Relationship Management CRM application.  The application is entirely a web-based application where the software is installed on one machine (typically Windows 2000 Server) and then clients access the application through any web browser (IE or Netscape or others) over the network just like any website.

 

Requirements to Run Web+Center

 

Operating Systems

Web+Center will run on most Microsoft Operating Systems. To run Web+Center, one must have installed and have running the Microsoft Internet Information Server (IIS) or Personal Web Server (PWS) on the server machine.  Listed below is a table of compatible operating systems.

 

Compatible Operating Systems

 Windows NT Workstation

Windows NT Server

Windows 2000 Professional

Windows 2000 Server

Windows XP Professional

 

Databases

Web+Center supports two back-end databases, MS Access and SQL*Server 7/SQL 2000.  For Access installations, one DOES NOT have to install Access on the server.  All of the necessary Access database drivers come installed with Windows operating systems.  SQL*Server users must separately purchase SQL*Server product to run this configuration.

Required Experience

Web+Center is a easy to install and easy to run web application but we recommend that anyone installing Web+Center should have some knowledge of web servers, and databases and managing a web application or web site such as creating a virtual directory and setting file permissions.  It can be easily installed in 30 minutes or less.

 

There are 9 basic steps to installing the Web+Center application including:

 

Step 1 – Install Web Server - MS Internet Information Server (IIS)

Step 2 -Install Database Application (Access or SQL*Server)

Step 3 – Download and Run the Web+Center Installation Program.

Step 4 - Installing the Web+Center database

Step 5 -  Configuring the ODBC Database Connection for Access /SQL

Step 6 - Setting up Web+Center’s Web Server Virtual Directories

Step 7  -  Install Software Artisans SMTP ASP mail utility

Step 8  -  Set File Security Permissions for Web+Center Application

Step 9  - Verify Web+Center Operation and Set SMTP Host address

 

It is important that the steps are performed in the sequence listed. 

 

This document contains instructions for Windows 2000 configurations and for both SQL*Server/SQL 2000 and Access versions of the database.  Web+Center can be installed on NT/XP operating systems as well following the same components (IIS, Access or SQL*Server).

 

 

Hardware and Software recommendations

 

Web+Center is a web-based client/server support system.  Web+Center is the software that is installed on a PC running  Microsoft web server software (Internet Information Server or IIS).  Internet Software Sciences does not provide any client software since each client user must install and use their own web browser. (Netscape 2.0 or above and/or Microsoft Internet Explorer 3.0 or newer is compatible)

 

To help maintain high availability and reliability, it is recommended that “production” uses of Web+Center reside on a machine that is dedicated as a web server where the proper backup, server maintenance, full time connectivity, and reliable power issues are handled.   For evaluation purposes, Web+Center can be installed on any desktop machine equipped with the necessary software.

 

Web+Center can be configured to run on several Microsoft operating system platforms including Windows 2000 Server and Professional, Windows NT Server and Workstation, and Windows XP.  Due to Microsoft web server (10) connection limitations on platforms other than Windows NT server or Windows 2000 Server, we recommend installing Web+Center’s software on a machine with the Windows NT Server or Windows 2000 Server operating system when possible.

 

Any Web+Center machine should have sufficient memory (128 MB) and disk capacity (1-4 GB minimum) to support the web server application, although the application can be installed on machines with fewer resources.  The Web+Center application itself only requires around 7MB for the initial installation.

Web Administrator Advanced Installation Notes

 

Available in Appendix B is a set of Advanced Installation Notes that can be used for web administrators and persons very knowledgeable about Windows NT, 2000, XP, IIS web server, databases and ODBC configurations.    If you are familiar with setting up virtual web directories and configuring ODBC configurations, please jump directly to Appendix B and by-pass the detailed instructions below.

 

Step 1 – Install Web Server - MS Internet Information Server (IIS)

 

Internet Information Services 5.0 is not installed on Windows 2000 by default. You can install IIS or select additional components by using the Add/Remove Programs application in Control Panel.

To install Internet Information Services

Click Start, point to Settings, click Control Panel and start the Add/Remove Programs application.

Select Add/Remove Windows Components and then follow the on-screen instructions to install, remove, or add components to IIS.  This will also install an application called Personal Web Manager, which is a simpler interface to the same Internet Information Server.

 

Step 2 -Install Database Application (Access or SQL*Server)

 

Web+Center is a web-based database driven application and requires a “backend” database to run all the database record creation and SQL queries.  Web+Center can use either an Access compatible database or a SQL*Server 7/SQL 2000 database.

 

Access Configurations

Access configuration is easiest to install and lowest cost database configuration.  MS Access or Access 200 IS NOT even required to be installed on the Web+Center server machine as long as the Microsoft Access ODBC database drivers have been properly installed with the operating system which they typically are by default.  

 

If you want to review the Web+Center database tables or install the Access ODBC drivers with the Access installation, install Microsoft Access 97 or later.  If your installation asks whether to install ODBC drivers, select YES to install them. 

 

The Web+Center database comes in Access 97 format to be compatible with older NT based Access drivers but the Web+Center database is also compatible with Access 2000 drivers as well.  If you wish to view or change the database with Access 2000, it will ask if you wish to convert the database. The database can be converted but it should be converted back to Access97 format by selecting a menu option in Access under Tools…. Database Utilities…. Convert Database… Convert to Previous Version.

 

SQL*Server 7/SQL 2000 Configurations

 

SQL*Server/SQL 2000 must be purchased separately from Microsoft.  We recommend SQL 7/SQL 2000 for Web+Center installations with more than 20 techs instead of Access although Access has proven to work for support groups with over 30 techs.

 

If you are running Web+Center with SQL*Server/SQL 2000 then install SQL*Server version 7.0/SQL 2000 on your machine.

 

All of the Microsoft software should now be installed and operational.  Please verify that the database and web server appear to be properly installed.

Step 3 – Download and Run the Web+Center Installation Program.

 

·         Download the Web+Center self-extracting executable installation program from the Internet Software Sciences Web site into a local directory on your machine. The Web+Center installation program can be downloaded from the Internet Software Sciences web site at:

 

http://www.inet-sciences.com/evaluations.html

 

The file that should be downloaded is called webcenter40.exe.

 

·         Once installation executable is downloaded to a local directory, run the application by selecting Start -> Run -> Browse and select the executable file where you just downloaded.

 

·         Note: If you have purchased a licensed version you will be sent a special license key with instructions on how to install the license key.  This key can be installed after a normal FREE (3) tech installation is completed with no change to your current configuration.

 

·         Note: Do not install this product under the wwwroot directory.  Installing this application under the wwwroot will cause some special restrictive directory permissions that make the default Access database un-updateable unless the directory permissions are changed.

 

Complete all of the installation steps.  The Web+Center installation program only creates directories and places files into those directories.  Web+Center will not run until the remaining configuration steps listed below are completed.

 

Step 4 - Installing the Web+Center database

 

The Web+Center can be configured to work with Access or SQL*Server 7/SQL 2000.  To use the Access database version, you will be using the “seed” database which is an Access database file called webcenter40.mdb.  This file comes configured with initial tech accounts and some default settings.

 

The SQL*Server version can be configured running the (2) SQL scripts to create the Web+Center tables and load default data into the database.  The Access Database file and SQL Server database create scripts are all located in the \database directory of your webcenter40 directory tree.

 

Access Version – No additional installation steps are required for the Access database.

 

SQL*Server Version - Please follow the following steps below to create a Web+Center 40 SQL*Server database.

Step 4.1 – Launch the SQL Server Enterprise manager from the SQL*Server program list

 

Step 4.2  - Select the Action…. New Database menu option

 

Step 4.3 - In the Database Properties window, enter WebCenter40 into the name text box.

 

Step 4.4 - Click the Ok button to create this initial blank database.

 

Step 4.5 - Select the Tools… SQL Server Query Analyzer menu option and connect to your SQL*Server

 

Step 4.6 - Select the File … Open Menu option and navigate to the Webcenter40\database directory and select the Createwebcenter40.sql SQL script.

 

Step 4.7 IMPORTANT:  Select the database you want to run this query against. In the DB: drop down list on the right hand side of the Query analyzer tool bar, select the WebCenter40 database.

 

Step 4.8 – Press the green arrow (Query…Execute Menu Option) to build all of the tables and database settings.

 

Step 4.9 - Now that you have created the tables, create the Web+Center default tech user accounts and initial configurations by Selecting the File … Open Menu option and navigate to the \Web+Center 4.0\database directory and select the LoadWC40Defaults.sql SQL script.

 

Step 4.10 IMPORTANT:  Verify that the database selected is still pointing to the Webcenter40 database in the DB: drop down list.

 

Step 4.11- Execute this script by pressing the green arrow (Query…Execute Menu option) to build all of the tables and database settings.

 

Step 4.12 – You must create a user account for the webcenter database.  The software is initially configured with user account with a LoginName of  “wc30” and a password of “wc30pass”.

 

NOTE:  Wondering why login name of “wc30” and not “wc40”?  This is to maintain compatibility with existing Web+Center 3.5 installations and their SQL*Server users.

 

To add this user account for your webcenter40 database,  return to the SQL Server Enterprise Manager and expand the tree that displays Databases, Data Transformation Services, Management, and Security.

 

Expand the Security Folder to show the Logins icon.

 

Click on the Logins Icon.

 

Right Mouse click in the right hand window and select the New Login option.

 

In the Name text box, enter “wc30”.

 

For Authentication area, select the SQL Server Authentication radio button and enter the password of:

“wc30pass”

 

Enter the password again to confirm the password

 

Next select the Database Access Tab of this window.  Check the Permit checkbox next to the webcenter40 database and select all of the roles for the wc30 user.

 

Next select the Server Roles Tab and check the System Administrator option.

 

Press the OK button to save this user profile.

 

Step 4.13 - If you do not want to use login of “wc30” and password of “wc30pass”, you must edit the following 4 ASCII files with  your login and password for your database.  Edit the file css_access.dat, which is installed into the \web+center 4.0 \techcenter\ directory.  Secondly, edit the Global.asa files in the \customercenter, \techcenter and \businesscenter directories that exist under the Web+Center 4.0 directory tree.  Restart the server after performing these changes to allow the web applications to parse the new information at startup.

 

 

Step 5 -  Configuring the ODBC Database Connection for Access Database  (See Step 5B for steps for configuring SQL*Server)

 

To configure the Web+Center application to communicate with the database, the ODBC database drivers are used to connect the application to the backend database.

 

Follow the steps below to configure an ODBC connection for the Web+Center MS Access  database configuration.  See steps 5B for SQL*Server configurations

 

Step 5A.1: Open up the control panel selecting the START button and move to Settings and Control Panel.  For Windows 2000, open the ODBC Data Source application by pressing Start… Programs… Administrative Tools, and Date Sources (ODBC).

 

Step 5A.2: Launch the ODBC application by double clicking on the ODBC Icon.

 

Note: If the ODBC icon does not exist in the control panel or if when you click on the ODBC icon nothing happens, then you probably do not have any ODBC drivers installed.

 

ODBC drivers can be installed from several sources including MS Access installation, other application installations and service packs and option packs available from Microsoft.

 

Step 5A.3: In the ODBC Data Source administrator, click on the System DSN tab.

 

 

 

Step 5A.4: Inside the System DSN tab, click the Add… button to add a new system DSN.

 

 

 

Step 5A.5: Inside the Create New Data Source window, select the Microsoft Access Driver (*.mdb) and press the Finish button.

 

 

 

Step 5A.6: In the ODBC Access 97 Setup window enter the following information for each of the text fields:

 

Data Source Name:WEBCENTER40_DB

 

Description: Web+Center Database

 

 

 

 

 

Step 5A.7: Press the Select… button to browse and find the exact access database file.

 Navigate to the “webcenter40.mdb” access database file which is located in the c:\<Your Web+Center Installation Directory>\Database directory where c: <Your Web+Center Installation Directory> is the directory where you chose to install the Web+Center application.

 

Press the OK button in the Select Database window.

 

 

Step 5A.8 Close and save all of the ODBC settings by pressing:

 

OK in the ODBC Microsoft Access 97 Setup window

OK in the ODBC Data Source Administrator window

 

The ODBC DSN database configuration should now be set. 

 

Step 5B - Configuring the ODBC Database Connection for SQL*Server 7/SQL 2000 Database  (See Step 5A for steps for configuring MS Access)

 

 

To configure the Web+Center application to communicate with the database, the ODBC standard is being used to connect the application to the backend database.   Before your can configure the ODBC database connection, you must have previously installed SQL*Server 7.0 Database and the Web+Center Database for SQL*Server.

 

Follow the steps below to configure an ODBC connection for the Web+Center MS SQL*Server database configuration. 

 

Step 5B.1: Open up the control panel selecting the START button and move to Settings and Control Panel.

 

Step 5B.2: Launch the ODBC application by double clicking on the ODBC Icon.

 

Note: If the ODBC icon does not exist in the control panel or if when you click on the ODBC icon nothing happens, then you probably do not have any ODBC drivers installed.

 

ODBC drivers can be installed from several sources including MS SQL*Server installation, other application installations and service packs and option packs available from Microsoft.

 

Step 5B.3: In the ODBC Data Source administrator, click on the System DSN tab.

 

 

 

Step 5B.4: Inside the System DSN tab, click the Add… button to add a new system DSN.

 

 

 

Step 5B.5: Inside the Create New Data Source window, select the SQL*Server Driver and press the Finish button.

 

 

 

Step 5B.6: On the New Data Source to SQL Setup window enter the following information for each of the text fields:

 

Data Source Name: WEBCENTER40_DB

 

Description: Web+Center Database

 

Server: Click the drop down arrow.  Select LOCAL or the correct server.

 

Click the Next when these fields are completed.

 

Step 5B.7: On the next screen with the question: How should SQL Server verify authenticity of the Login ID?  Select the checkbox with:

 

With SQL*Server authentication using a Login ID and password.

 

In the newly highlighted box enter set the following fields


Login ID: wc30

Password:wc30pass

 

                Important Note: If you do not want to configure your database login with these default values, then you must edit the following additional configuration file and three *inc files in the \techcenter and \customercenter directories.  Edit the file called css_access.dat, which is installed in the \web+center 4.0\techcenter directory.  The first three lines define the ODBC source name, the database Login ID and password.  Change this information as necessary to your specific database login requirements.  Secondly, edit the global.asa files located in the \techcenter, \customercenter and\businesscenter directories under the web+center 4.0 directory tree with the new login and password information.

 

               

                Click Next to proceed to the next screen.

 

Step 5B.8: Important: On the next screen check the box that says Change the default Database to:

 

Select webcenter as the default database.   If you can’t find this database, then your database was not properly setup during an earlier step.

 

Click Next to continue

 

Step 5B.9 On the next screen, do not check any additional boxes and use the defaults.

 

 

Click Finish.  You can press the Test button to verify that your ODBC connection is working.

 

Click OK on the ODBC Data Source Administrator window to exit out of the ODBC settings.

 

 

Step 6 -  Setting up Web+Center’s Web Server Virtual Directories

 

To enable users to find the Web+Center application running on the webserver, one must configure 6 virtual directories on the webserver. A virtual directory maps a web URL path of “/customer30/” in a web URL of  “http://MyCompanyName.com/customer30/” to a specific file physical directory on the web server(like c:\webcenter\customercenter\).   To configure these virtual directories, one must use the Internet Information Services application or Personal Web Manager. For additional information on virtual directories, please refer to the web server documentation provided by Microsoft.

 

Web+Center requires SIX (6) virtual directories for proper operation: one for Customer+Center’s application program, one for Tech+Center’s application program, one for the Business+Center application and one for Web+Center’s User Documentation, one for the Pocket+Center application program and one for the Language options that define all of the labels and graphics for the application.  Repeat each of the steps below 6 times to configure the 6 virtual directories required for Web+Center.

 

Virtual Directory Name

Physical File Location

customer40

C:\<Your Webcenter Directory>\customercenter

tech40

C:\<Your Webcenter Directory>\techcenter

business40

C:\<Your Webcenter Directory>\businesscenter

docs40

C:\<Your Webcenter Directory>\documentation

wcLanguage

C:\<Your Webcenter Directory>\language

pocket40

C:\<Your Webcenter Directory>\pocket

 

Where C:\<YourWebCenterDirectory> is the directory you selected to put your Web+Center installation.

 

To configure these virtual directories with Internet Information Services:

 

Step 6.1: Click on the Start button.  Select the Settings option and the Control Panel. Once the control panel is opened up, open up the Administrative Tools folder.  Double click on the Internet Services

 

 

 

 

Step 6.2: In the left hand window of Internet Information Services window, expand the properties of the Internet Information Server by clicking on the “+” box next to the machine name.  Expand the view 3 times until it shows the detail properties of the default web server as shown below.

 

 

 

 

 

Step 6.3: Right mouse click on the Default Web Site and select the New… Virtual Directory menu option.

 

 

 

 

Step 6.4: Inside New Virtual Directory Creation Wizard first click Next window,

 

 

 

Next enter the required alias name.  Enter either “customer40”, “tech40”, “business40”, “docs40” , “pocket40” or “wclanguage” depending which of the five virtual directories you are configuring. Do not include the URL forward slash character “/”.   Then click the Next button.

 

 

 

 

 

 

Step 6.5: Press the Browse button to enter the full physical path (like: c:\<your web+center installation directory\customercenter\) containing the files you want to reference.  Please select one of the full physical paths from the list below depending on which virtual directory you are configuring.  By default, the program is installed in a folder under Program Files.  Once the directory is selected, press the Next Button.

 

 

 

Web+Center Physical Directories

C:\<YourWebCenter Directory>\customercenter

C:\<YourWebCenter Directory>\techcenter

C:\<YourWebCenter Directory>\businesscenter

C:\<YourWebCenter Directory>\documentation

C:\<YourWebCenter Directory>\language

C:\<YourWebCenter Directory>\pocket

 

 

Step 6.6: Set the access permissions for this directory.  Select the Read, Run Scripts and Execute Access permissions for the 5 virtual directories.  Do not select any other access permissions.

 

 

 

 

 

 

 

Step 6.7: Press Finish. 

 

 

 

Step 6.8 Once each virtual directory is created, it is very important that you set some additional properties for this virtual directory.  Right mouse click on the virtual directory (tech40, or customer40 or Business40 and select the Properties option.

 

 

 

 

 

 In the properties window on the Virtual Directory tab set the Application Protection drop down box to High (Isolated).  Verify that the Execute permissions are set to Script and Executables.

 

 

 

Step 6.9:  Repeat steps 6.3 – 6.8 to configure the remain (4) virtual directories (tech40, business40, docs40, wclanguage, pocket40)  . Your virtual directories should now be configured and should appear in the virtual directory list under the default web server in the left hand window of the Internet Information Services Window.

 

 

Step 6.10: (Optional) To set the Home directory virtual directory for the default web server, right mouse click on the Default Web Server and select the properties menu item. 

 

 

 

Select the Home Directory tab.  In the local path field, enter the full file of the directory that the home directory should point to.  Press the Apply button when completed.  Use this option if you want a host name or domain name URL (like www.company.com) to point directly to Customer+Center or Tech+Center application pages. Be sure to set the High (Isolation) for this window if you are configuring this home page option.

 

Select the Home Directory tab.  In the local path field, press the Browse… button and find the directory that the home directory should point to.  Press the Apply button when completed.  Use this option if you want a host name or domain name URL (like www.company.com) to point directly to Customer+Center or Tech+Center application pages. Be sure to set the High (Isolation) for this window if you are configuring this home page option.

 

 

Microsoft Personal Web Manager Virtual directories Setup Instructions

 

To setup the Web+Center virtual directories for the Microsoft Personal Web Server, (the web server that is installed with Windows NT Workstation), carefully repeat steps 6.10 – 6.14 for each of the three web+center virtual directories.

 

Step 6.10:  Launch the Microsoft Personal Web server by selecting: Start … Settings… Control Panel.  Open up the folder with Administrative tools and select  Personal Web Manager

 

 

Step 6.11 In the left hand panel of the Personal Web Manager window, click on the Advanced icon near the bottom of the panel.


 

Step 6.12:  For each of the 5 virtual directories listed below, follow these steps

 

 

 

Virtual Directory Name

Physical File Location

customer40

C:\<Your Webcenter Directory>\customercenter

tech40

C:\<Your Webcenter Directory>\techcenter

business40

C:\<Your Webcenter Directory>\businesscenter

docs40

C:\<Your Webcenter Directory>\documentation

wcLanguage

C:\<Your Webcenter Directory>\language

pocket40

C:\<Your Webcenter Directory>\pocket

 

Where C:\<YourWebCenterDirectory> is the directory you selected to put your Web+Center installation.

 

Step 6.13: Click on the Add… button.

 

 

 

Step 6.14: In the Add Directory window, press the Browse button to enter the full physical path (like: c:\<your web+center installation directory\customercenter\) containing the files you want to reference.  Please select one of the full physical paths from the list below depending on which virtual directory you are configuring.

Web+Center Physical Directories

C:\<YourWebCenter Directory>\customercenter

C:\<YourWebCenter Directory>\techcenter

C:\<YourWebCenter Directory>\businesscenter

C:\<YourWebCenter Directory>\documentation

C:\<YourWebCenter Directory>\language

C:\<YourWebCenter Directory>\pocket

 

 

In the Alias text box, enter one of the 5 alias names. Enter either “customer40”, “tech40”, “business40”, “docs40”,  “wclanguage” or “pocket40” depending on which of the five directories you are configuring. Do not include the URL forward slash character “/”.

 

In the application permissions settings area, click the Execute (including scripts) radio button.

 

Press the OK button to save this virtual directory setting.

 

Repeat these steps for each of the 4 virtual directories settings.

 

Step 6.15: (Optional) To set the Home directory virtual directory, right mouse click on the <Home> Virtual Directory entry and select the properties menu item.  Set the directory and alias as it was set for the other virtual directories.  Use this option if you want a host name or domain name URL (like www.company.com) to point directly to the Customer+Center or Tech+Center application pages.

 

 

 

Step 7  -  Install Software Artisans SMTP ASP mail utility

 

The Web+Center application requires the use of the third party FREE ASP email utility from Software Artisans.  This must be installed or the automatic emails will not be sent from the Web+Center application.

 

If your web server already has the Software Artisans SMTP mailer utility or other SA products that include this mailer on your web server, then you do not need to install this component.

 

This SMTP ASP mail utility is included in your Web+Center download and it is located in the \SMTPUtility\ directory of your Web+Center installation. 

 

To install this component, follow these steps:

 

Step 7.1 Press the Start button on the desktop and select the Run option

 

Step 7.2 Press the browse button and navigate to the c:\<Your_Web+Center_Installation_Directory\SMTPUtility\ directory.

 

Step 7.3 Click on the sasmtpmail10 executable (a box icon) and press the Open button.

 

Step 7.4 Run the application.  It will install the SMTP mail utility on your machine.  We recommend installing it in the default directory.  If you have problems installing this utility, please check the support options at the Software Artisans website.

 

 

 

Step 8  -  Set File Security Permissions for Web+Center Application

 

In order to run the Web+Center application for the anonymous web users, the file security permissions that are often inherited in the Web+Center default install location in the Program Files directory must be reset.  Without these changes, you will experience web access errors and database read and write operation errors.

 

Step 8.1 Open Windows Explorer by clicking Start… Programs. Accessories… Windows Explorer

 

Step 1) Expand My Computer display and navigate to the Web+Center 4.0 directory which is typically installed under:

 

                 c:\Program Files\Internet Software Sciences\.Web+Center 4.0

 

Step 2) Perform a right mouse click on the Web+Center 4.0  directory and select the Properties Tag

 

 

Step 3) Click on the security Tab.  If you do not have a security tab, you are probably running a FAT32 partition and need to convert to FAT to NTFS.  Under XP if you cannot see the security tab then enable it by launching the Windows exploring and then clicking on Tools. View and remove the option for Simple File Sharing.

 

 

Step 4) First uncheck the Allow inheritable permissions from parent to propagate to this object near the bottom of the window.  Un-checking this box will bring up a security window asking whether to Copy, Remove or Cancel.  Select the Remove option.

 

Step 5) Click the Add… button to add groups and users back.  Find the Everyone Group and double click on that group.  This will add that User group for this folder.

 

Step 6) In the permission settings, check the Full Control checkbox.  This should set the Allow checkbox for all of the permissions listed (Full Control, Modify, Read and Execute, List Folder Contents, Read, and Write).

 

Step 5) Click on Advanced… 

 

Step 6) In the Access Control Settings for the Web+Center 4.0 window , check the checkbox that says:

 

                Reset permissions on all child objects and enable propagation of inheritable permissions.

 

Then click Apply.  This will reset this permission (Everyone -  Full Control) to all files, and sub folders under the Web+Center 4.0 directory tree.

 

 

 

 

 

 

Step 7)  Click OK to close this window.  If necessary, verify that all files inside of the Web+Center 4.0 directory and subdirectories have only file permission settings for Everyone with permission Full Control.

 

Step 8 ) Reboot the machine.  This will properly reset all of the Access Control Lists maintained by the operating system and without a full reboot, the permissions may not be completely set.

 

Step 9 – Verify Parent Paths Enabled in Web Server Settings

The Web+Center uses Active Server Pages (ASP) and  uses #include statements to access files for internationalization options and graphics in the language directory.

 

The Enable Parent Paths option under App options must be enabled for proper web+center operation.  To verify or enable this option:

 

(1)     Open up the IIS Services Manager

(2)     Right Mouse Click on the Default Web Site and Select the Properties Option

(3)     Click on the Home Directory Tab

(4)     Click on the Configuration button in the Application Setting area

(5)     Select the App Options Tab

(6)     Verify the Enable Parent Paths is checked

(7)     Click Apply and Close the window