ISS - Support

Frequently Asked Questions

1. How to use a different SMTP port for sending other than port 25: The SMTP default port can be changed from port 25 (default) to your own defined port number.
...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 11/28/2007 Last Modification Date: 11/28/2007

2. Windows 2003 Server 64 bit requires a special version of the ASP mailer included with Web+Center.: IF you are running Windows 2003 64 bit version, you need a special version of our ASP mailer. To...
Categories: No Categories Defined
Date Created: 11/19/2007 Last Modification Date: 01/08/2008

3. When attempting to configure Web+Center with 64 bit 2003 server and 64 bit SQL 2005, one will get the error: ADODB.Connection error '800a0ea9' Provider is not specified and there is no designated default provider.: There is new database connection syntax required when using this configuration. We have found a ...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 11/14/2007 Last Modification Date: 11/15/2007

4. Invoice functions and reports in Business+Center and Tech+Center start to fail with Error: Microsoft VBScript runtime (0x800A0006) Overflow: 'Cint' /business50/CustomerSummary.asp, line 717 when invoice dollar values are greater than 32K (signed integer).: Several modules were fixed by changing the lines:

If CInt(MoneySTring2) < 0 Then
...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 10/05/2007 Last Modification Date: 10/05/2007

5. Additional hints for configuring integrated Active Directory login with Web+Center. Specifically if you get a "Table does not exist error".: When trying to do a Directory Lookup, the following error occurs?

Provider error '80040e...
Categories: [Problem Type==Problem Report] [Item==Active Directory/LDAP Integration]
Date Created: 08/30/2007 Last Modification Date: 08/30/2007

6. ASP Mailer gives Create Server Error message of: ASP 0177 : 800401f3' Server.CreateObject Failed C:\PROGRAM FILES\INTERNET SOFTWARE SCIENCES\WEB+CENTER 5.0\TECHCENTER\../Language/SendEmail.inc, line 165 800401f3: First try to run regsvr32 on the aosmtp.dll module. Secondly, try using regedit to verify certain...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 07/11/2007 Last Modification Date: 07/27/2007

7. Configuing proper DoAutologin.asp configuration with IE to allow for users to automatically login if they have already authenicated on their own machines with Windows Authentication.: To set IE to automatically forward the logged in authentication information to the doAutologin.as...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 04/11/2007 Last Modification Date: 04/18/2007

8. SQL Server Reports errors when creating the database - Column names are forced to be lower case or case sensitive.: To fix this problem (which is not the default SQL*Server configuration), run the command:
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 04/03/2007 Last Modification Date: 04/03/2007

9. LDAP/Active Directory Connection String Debugging Hints: Our connect string is

LDAP://<IP Number>/dc=smallbusiness,dc=local

and ...
Categories: [Problem Type==Problem Report] [Item==Active Directory/LDAP Integration]
Date Created: 03/13/2007 Last Modification Date: 03/13/2007

10. Problems sending Emails and reports error: Mail FailureError with sending data;socket timeout.: the new version of McAfee security center, the "McAfee Privacy Service" which runs as a windows s...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 03/05/2007 Last Modification Date: 03/06/2007

11. Can I install Web+Center on Windows new Operating system Vista using SQL*Express as the backend database.: Yes.. we have some users that have sucessfully configured the Web+Center software on the Vista us...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 01/12/2007 Last Modification Date: 01/12/2007

12. Does Web+Center run on Vista and SQL*Express: Yes.. we have a user who has successfully installed and implement Web+Center running Vista and SQ...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 11/11/2006 Last Modification Date: 11/30/2006

13. When testing and configureing the LDAP/AD user login, the DoAutoLogin.asp page in the customer+center login gives the error:
"You are not authorized to view this page": This error message may occur Integrated Windows Authentication is not checked. To Configure thi...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 11/07/2006 Last Modification Date: 11/07/2006

14. The Dates (Due Date,Paid Date, etc) get switched around in the invoicing in the UK format of dd/mm/yyyy.: This can be fixed by going to the Regional settings under the control panel and set the date form...
Categories: [Problem Type==Question]
Date Created: 09/06/2006 Last Modification Date: 09/07/2006

15. How to change the URL for the login link for the customer or the tech to be a specific link. This might be required if technicians are accessing the Web+Center with a local internal IP address and customers are accessing the site using an enternal or domain name.: You can force the case link to be exactly the URL you want by changing some links in the DoTCas...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 08/11/2006 Last Modification Date: 08/29/2007

16. An 'Operation not Allowed' error occurs when attempting to download files over 200K using the File Download Feature.: IIS is unable to upload file attachments that are greater than 200kb in size by default as a resu...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 07/27/2006 Last Modification Date: 07/27/2006

17. Error when updating an edit (DoEditEvent.asp) in the Business+Center.: Error occurs in Business+Center and DoEditEvent.asp module when attempting to send email notifica...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 03/27/2006 Last Modification Date: 03/27/2006

18. How can I increase the font size in the FAQ list?: Simply change line 58 in the TopTen.asp module in the customercenter directory to: <Font size=...
Categories: [Problem Type==Enhancement Request]
Date Created: 01/30/2006 Last Modification Date: 01/31/2006

19. Extended Time Spent Reports reports totals of zero with SQL*Server version.: The Hours and HourlyRate columns in the TimeSpent Table should have a default value of zero assoc...
Categories: [Problem Type==Enhancement Request] [Item==Tech+Center]
Date Created: 01/27/2006 Last Modification Date: 01/31/2006

20. How can I make the company field required on the Customer Self Registration page?: To do this, you can follow some of the existing code in the DoRegistrations.asp module and chang...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 12/05/2005 Last Modification Date: 12/05/2005

21. Customer Knowledge base searches do not work properly: The DoCCSearch1.asp file that is now shipping includes the a customization for a customer that sh...
Categories: [Problem Type==Question] [Item==Web+Center 5.0]
Date Created: 11/28/2005 Last Modification Date: 11/28/2005

22. ASP error reported when customer submits a trouble ticket - Line 709 of DoCaseForm.asp - Time Zone Offset must be zero or numeric: You will get this error if you have reset the time zone setting to a non numeric value.. this is ...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 11/17/2005 Last Modification Date: 11/18/2005

23. How to add a non default port number of email notification links: Email notifications are sent out to customers and techs when a support case is updated. Inside o...
Categories: [Problem Type==Question] [Item==Web+Center 5.0]
Date Created: 09/08/2005 Last Modification Date: 09/08/2005

24. Web+Center ASP (Email Architect) Mailer fails due to McAfee version 8.0.: You will get an error when attempting to create the object when launching the mailer. To fix thi...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 09/02/2005 Last Modification Date: 09/08/2005

25. How can I removed certain options from the Customer+Center Drop Down list like FAQs: The Dropdown list at the top of every customer+center page is now created in some code in the cch...
Categories: [Problem Type==Question] [Item==Web+Center 5.0]
Date Created: 08/30/2005 Last Modification Date: 08/30/2005

26. How to change the currency symbol used in Business+Center Invoices from US Dollars $ to another symbol.: To change the currency symbol and made other label customizations, simply edit the label definiti...
Categories: [Problem Type==Question] [Item==Web+Center Installation]
Date Created: 07/27/2005 Last Modification Date: 07/27/2005

27. 4.0 to 5.0 Upgrade Script fails with Norton Anti-virus options enabled: The Web+Center 4.0 to 5.0 upgrade script will fail if the Norton Anti-virus software is install a...
Categories: No Categories Defined
Date Created: 07/25/2005 Last Modification Date: 07/25/2005

28. ASP errors reports error when attempting to use ASP Session variables.
Microsoft VBScript runtime error '800a000d'

Type mismatch: 'session': The Browser will report the following error:

Microsoft VBScript runtime error '800a000d'...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 07/07/2005 Last Modification Date: 07/25/2005

29. Zone Alarm disables browser cookies that are required for Web+Center logins to work correctly.: Zone Alarm Firewall may not permit Web+Center cookies from being set. To verify if browser cooki...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 06/16/2005 Last Modification Date: 06/16/2005

30. Reports button fails and reports ASP line 243: A version of Report component was released with a bug for version 5.0 that cases it to report an ...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 06/16/2005 Last Modification Date: 06/16/2005

31. How to install the Web+Center ASP mailer (from Email Architect) for Web+Center Version 5.0 separately if you copied and pasted Web+Center files from another machine.: If you installed Web+Center originally on one machine and then copied the file directory to anoth...
Categories: [Problem Type==Problem Report] [Item==Web+Center 5.0]
Date Created: 06/02/2005 Last Modification Date: 06/02/2005

32. Web+Center application fails when accessing it by the machine name but works using the domain name or IP address.: This is an known issue with IIS6 and more information about this web server issue should be refer...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 05/20/2005 Last Modification Date: 05/20/2005

33. The program suddenly stopped sending emails when customers entered a new request for help. Could not send out port 25.: McAfee (8.0i) had updated itself and shut down the port. Solved problem by right clicking on the ...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 02/28/2005 Last Modification Date: 02/28/2005

34. Missing Database Field for 3.1/3.2 versions upgrading to 4.0: For some that originally downloaded version 3.1, there is one missing database field that might h...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 01/05/2005 Last Modification Date: 01/05/2005

35. How can one add a Spell Checker for the Web+Center application form text boxes?: A 3rd party vendors offers a free Internet Explorer form spell checker program and it is availabl...
Categories: [Problem Type==Question] [Item==Web+Center 5.0]
Date Created: 12/06/2004 Last Modification Date: 12/06/2004

36. How to make a category required for Tech+Center or Customer+Center.: You need to first figure out which category you want to require and get that category number (lik...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 11/13/2004 Last Modification Date: 11/17/2004

37. Problems getting Software Artisans Mailer working - Create Object Error even after re-installing the SA Utility: This may be a permissions error in your registry that's preventing SMTPMail from being instantiat...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 11/09/2004 Last Modification Date: 11/09/2004

38. Can no longer attach files to cases - File Upload feature hangs: There are known issues with both Norton Anti-Virus and Mcaffee Antivirus script blocking/diable f...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 08/23/2004 Last Modification Date: 08/25/2004

39. How to Import Customers into Web+Center from Active Directory: To Add New Client Accounts to the HelpDesk

1. Open Active Directory Users & Computers Categories: [Problem Type==Question] [Item==Web+Center 4.0 Production]
Date Created: 08/10/2004 Last Modification Date: 08/10/2004

40. File Upload error for files over 200K on Windows 2003 Server: Article PS030911112
Windows 2003 upload size limit - error 800a0001
Problem Description Categories: [Problem Type==Problem Report] [Item==Web+Center 4.5]
Date Created: 06/16/2004 Last Modification Date: 08/11/2004

41. IIS 6.0 Defaults to prohibiting ASP from running: The Web+Center application is an ASP based application and virtual directories must be configure ...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 05/17/2004 Last Modification Date: 05/19/2004

42. Configuring SQL*Server Database connect string with Windows Authenication instead of SQL*Server Authentication: With Windows 2003 and site server and SQL as the backend database,you must configure Web+Center t...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 04/14/2004 Last Modification Date: 04/14/2004

43. Issues on using the Microsoft Update Service and IIS Lockdown tools with IIS and Web+Center: After installing Microsoft Software Update Service "SUS" which automatically install the IIS Lock...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 04/08/2004 Last Modification Date: 04/08/2004

44. Email Configuration Test fails with SQL*Server OLE-DB Error - Also other OLE-DB error fails in other modules that access the configuration table can occur too.: There appears to be issue with just SQL*Server and properly returning memo columns with the Datab...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 10/31/2003 Last Modification Date: 10/31/2003

45. Cell Email reports error: UnsupportedEncodingException: US Ascii: It appear that some cell phone provided (T-Mobile in particular) requires that the Mailer.charset...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 08/28/2003 Last Modification Date: 08/29/2003

46. The link for the a customer to go directly to a case from the email link does not work for the authenicated user login approach.: A link is provided in an email to the customer that allows them to quickly go directly to the sup...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 07/18/2003 Last Modification Date: 07/21/2003

47. Optional information fields lost information when customers do updates if optional text field is tech view only: This issue was fixed on Feb 14, 2003 and a new version of DoCaseForm.asp can be obtained from the...
Categories: [Item==Web+Center 4.0 Production]
Date Created: 02/13/2003 Last Modification Date: 02/14/2003

48. If Webserver Parent Paths facility is disabled in IIS Version 6.X it will cause web+center to fail.: MS recommends that on the webserver the Parent Paths facility should be switched off for addition...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 02/12/2003 Last Modification Date: 02/19/2003

49. Error in /tech40/reports.asp, line 374: To solve this problem,
(1) click on Administration and add at least one tech support group wi...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 02/08/2003 Last Modification Date: 02/10/2003

50. Important Upgrade Fix for Categories or any 3.5 to 4.0 upgrades: A problem was identified when users upgrade from 3.5 concerning categories. The 4.0 version supp...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 01/30/2003 Last Modification Date: 01/31/2003

51. Important Web+Center 3.5 to 4.0 Upgrade Fixes: The 4.0 system allows you to configure a FROM organization name in your emails. This is blank by...
Categories: [Problem Type==Question] [Item==Web+Center 4.0 Production]
Date Created: 01/30/2003 Last Modification Date: 01/31/2003

52. Important Web+Center 3.5 to 4.0 Upgrade Fix ---Case form displays duplicate categories after upgrade AND DoTCaseform.asp gives CInt() error in line 880.: After upgrading from version 3.5 to 4.0 the "Case" form shows multiple instances of the same cate...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 01/29/2003 Last Modification Date: 01/30/2003

53. Problem with some 3.5 to 4.0 upgrades with missing database column - Reports ASP error messages of: Too few parameters. Expected 1 when bringing up search engine, case form ,etc: It appears that some 3.5 databases may be missing a column in the categories called category_inde...
Categories: [Problem Type==Problem Report] [Item==Web+Center 4.0 Production]
Date Created: 01/29/2003 Last Modification Date: 02/12/2003

54. Additional steps required for configuring Web+Center with Windows .NET Server 2003: To add a new tech, the license key code uses the a special C++ Compiled ISAPI dll called techsupp...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 01/28/2003 Last Modification Date: 01/28/2003

55. Cell Email does not work for Tech Notifications: We were able to create the problem. The CellEmail code was being tested for ToCellEmail and not C...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 01/16/2003 Last Modification Date: 01/22/2003

56. Administration Button does not work or problem with adding new techs.: If the administration button does not work, first check all of the file permissions for the entir...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 12/04/2002 Last Modification Date: 12/13/2002

57. Tech Search engine gives ASP error when searching for Knowledge base cases that are scheduled cases.: Tech Search engine gives ASP error when searching for Knowledge base cases that are scheduled ca...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 08/20/2002 Last Modification Date: 08/22/2002

58. File Upload Feature fails with Norton Anti-virus settings: It appears that the default option with Norton Anti-virus will disable some ASP script function, ...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 08/01/2002 Last Modification Date: 08/01/2002

59. How to show only a customers Assets: To show only a customers assets when the customers performs an asset search in the customer+Cente...
Categories: [Problem Type==Question] [Item==Web+Center 3.5]
Date Created: 07/16/2002 Last Modification Date: 07/16/2002

60. Tech Staff not properly added to support group although it says members successfully added.: This may occur if you have removed all of the initial default techs accounts and then attempted t...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 06/13/2002 Last Modification Date: 06/13/2002

61. How do I configure usergroups: User groups are configured only in the business+center by going to the http://(hostname)/business...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 06/07/2002 Last Modification Date: 06/07/2002

62. Errors when adding items to Knowledge base for non english languages such as Russian.: Its was relative to national (russian) language words only. On SQL Server 2000 create new databas...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.5]
Date Created: 05/18/2002 Last Modification Date: 05/22/2002

63. Tech+Center fails after IE Security Patch hotfixes Q313675, 316059 and 319182 installed. Cookies not handled properly at the browser level for IE after this patch is installed.: It appears that some of IE security patch/hot fixes, Q313675 and 316059 and 319182 cause the cook...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 05/06/2002 Last Modification Date: 05/06/2002

64. How to assign a case to a tech automatically from Customer+Center: Although we don't recommend especially if your organization grows or if that one tech is NOT dail...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 03/15/2002 Last Modification Date: 03/15/2002

65. How can we send a link to let the tech directly log into techcenter in the email that is sent when the customer updates a case and a link in the email in the customer when the tech updates the case?: To do this, one must enable and configure some code that already exists in DoTCaseform.asp module...
Categories: [Problem Type==Question] [Item==Web+Center 3.0]
Date Created: 02/28/2002 Last Modification Date: 03/06/2002

66. Changing default sort order for Tech's Open Cases Page: The Tech's Open cases Page (My Cases) or mycases.asp can be called with a sortby parameter as a q...
Categories: [Problem Type==Question] [Item==Tech+Center 3.5]
Date Created: 02/15/2002 Last Modification Date: 02/15/2002

67. Administration button gives can't find DNS error: The Administration button uses a non ASP web environment called ISAPI, which is a compiled C++ d...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 02/01/2002 Last Modification Date: 02/01/2002

68. Problem running Administration Button ... More Test options: If your Administration button is giving an HTTP 500 error or other page error, then the ISAPI dll...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 01/31/2002 Last Modification Date: 02/01/2002

69. Tech+Center Administration Button prompts file download option: This is due to the virtual directory settings for the techcenter (tech30) directory not set to bo...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 01/30/2002 Last Modification Date: 01/30/2002

70. Problem running LoadWC35Defaults.SQL script with SQL 2000 Database: For SQL 2000, the LoadWC35Defaults.sql script will create two errors when attempting to load the ...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 01/29/2002 Last Modification Date: 01/29/2002

71. Edit User Page and Email Message gives error message with SQL 2000 Database: This error has only been reported by SQL 2000 database users when first installing and configurin...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.5]
Date Created: 01/22/2002 Last Modification Date: 01/22/2002

72. How to enable file permissions for XP?: It may be necessary to set some file permissions for the Web+Center files to enable the Web+Cente...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 01/21/2002 Last Modification Date: 08/26/2004

73. Can't get Administration Button to work in Tech Center: There are three reasons we have discovered by this button and special ISAPI fails. Please try al...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 01/18/2002 Last Modification Date: 01/28/2002

74. Due Date does not save when initially creating the case inside the Tech+Center. Due Date do save when updating the support case.: This problem has been verified by our support staff on December 19, 2001 and an update to the DoT...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.5]
Date Created: 12/18/2001 Last Modification Date: 12/19/2001

75. MDAC Component Checker/ ODBC Installation Issues: If you are having issues connecting to the database and have verified you have run all of the tes...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 11/27/2001 Last Modification Date: 11/27/2001

76. Obtaining Web+Center Software Updates: There are two methods now available to determine if your Web+Center installation has all of the c...
Categories: [Problem Type==Question] [Item==Web+Center 3.5]
Date Created: 11/16/2001 Last Modification Date: 11/19/2001

77. Server object, ASP 0177 (0x800401f3) Invalid ProgID on line attempting to create SMTP object for sending email.: This error has been found to be related to the when the Software Artisans SMTP mail utility has n...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 11/14/2001 Last Modification Date: 11/16/2001

78. How to remove (Knowledge Base) or case searches for customers using the Customer+Center.: If you want to completely remove the options to allow your customers to search for cases in the k...
Categories: [Problem Type==Question] [Item==Web+Center 3.5]
Date Created: 10/31/2001 Last Modification Date: 10/31/2001

79. Additional Knowledge Base on IIS Errors/setup/configuration: Many of the installation issues with our product are primarily configuration issues with IIS and ...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 10/30/2001 Last Modification Date: 10/30/2001

80. Microsoft OLE DB Provider for ODBC Drivers error '80004005'
[Microsoft][ODBC Microsoft Access Driver] Disk or network error.: This is known issue with ODBC Jet Drivers and IIS. Please refer to the MS KB article Q251254 at:...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.5]
Date Created: 10/29/2001 Last Modification Date: 10/30/2001

81. Tech+Center Login Times out but other functions work: With some Windows 2000 users that have anti-virus software install, the Tech+Center Login page wi...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 10/15/2001 Last Modification Date: 10/19/2001

82. Hosting the Web+Center website at a dynamic DSL connection: With the difficulty of getting static IP address for your webserver, one vendor that we know has ...
Categories: [Problem Type==Question] [Item==Web+Center 3.5]
Date Created: 09/07/2001 Last Modification Date: 09/07/2001

83. Can't get past the Tech+Center log-on page: Some users experience a problem running the login script and it appear to fail on the read file s...
Categories: [Problem Type==Comment] [Item==Web+Center Installation]
Date Created: 09/06/2001 Last Modification Date: 09/07/2001

84. Error in updating values on Additional System Configuration Menu with IE 5.5: There were two duplicate form tags in the EditConfiguration.asp module that were causing problem ...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.5]
Date Created: 09/05/2001 Last Modification Date: 09/06/2001

85. How to debug an ASP script error?: If you get an ASP script, it is often easy to determine the cause of the problem by the following...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.0]
Date Created: 09/04/2001 Last Modification Date: 09/04/2001

86. Customer+Center Searches display all cases: Versions previous to version 3.5 were putting non-null empty string values in the Case_Summary an...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 08/24/2001 Last Modification Date: 08/24/2001

87. Error in Customer Search Page (DoCSearch.asp) For SQL*Server Users: If you get the error:
Microsoft][ODBC SQL Server Driver][SQL Server]The text, ntext, and imag...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.0]
Date Created: 08/17/2001 Last Modification Date: 09/04/2001

88. What is the Knowledge Base ?: The knowledge base is created by mapping each word from the case fields (One line description, hi...
Categories: [Problem Type==Question] [Item==Web+Center 3.0]
Date Created: 08/17/2001 Last Modification Date: 08/17/2001

89. Can't find file :LANG-ENGLISH-US.INC Error in customer+Center and Tech+Center: To fix this problem, copy the LANG-ENGLISH-US.INC file from the techcenter directory to both the ...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 08/06/2001 Last Modification Date: 08/06/2001

90. Can we use another mailer besides Software Artisans SMTP mailer utility such as JMail?: We have created a file called jmail.asp that contains a SendEmail() Subroutine subsitute for the ...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 08/06/2001 Last Modification Date: 08/10/2001

91. Dispatcher pages reports invalid use of Null error: To fix this problem, log into the tech+Center as each of the pre-assign tech accounts - Config, A...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 08/03/2001 Last Modification Date: 08/06/2001

92. How can I send emails to group members before it is assigned to a tech and not send emails to group members after it has a tech assignment.: To configure this type of email notification control, one will have to directly edit the DoTCasef...
Categories: [Problem Type==Question] [Item==Web+Center 3.0]
Date Created: 08/01/2001 Last Modification Date: 08/01/2001

93. Error: Microsoft JET Database Engine (0x80004005)
File Already in Use Error message: Some users have been able to solve this problem by setting user Everyone to have full control for...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 07/04/2001 Last Modification Date: 07/05/2001

94. Error in mycases.asp after 3.5 database upgrade: An error maybe reported when pressing the mycases button or when logging in the top frame. The e...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 06/28/2001 Last Modification Date: 06/28/2001

95. Error in UpgradeWebCenter31to35.asp script: There is a known problem in the 3.5 Beta Access Upgrade Script. It can be fixed by moving the tw...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 06/28/2001 Last Modification Date: 06/28/2001

96. Customer error on updating case: Type mismatch error in DoCaseForm.asp line 194: We has occured before for users of a special browser on a non PC or mac platform.. possibly Lynx....
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 06/27/2001 Last Modification Date: 06/27/2001

97. Access Database Connectivity Problems with Windows 2000: Some user experience installation problems when running the Web+Center application with the Acces...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 06/21/2001 Last Modification Date: 06/21/2001

98. Administration Button Does Not Work: Some user can get the system working but clicking on the Administration button gives an error. T...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.0]
Date Created: 06/06/2001 Last Modification Date: 06/06/2001

99. How to include Links and Images in KB: Yes.... to do this you must use a double tag characters (two greater than symbols and two less th...
Categories: [Problem Type==Question] [Item==Tech+Center 3.0]
Date Created: 06/05/2001 Last Modification Date: 07/31/2001

100. Problems connecting to Database under Windows 2000: Some users experience connecting to the database and especially making mulitple connections to th...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.0]
Date Created: 05/31/2001 Last Modification Date: 05/31/2001

101. How can we change the sort order for categories?: The sort order for categories is based on the category number and is not set up to be alphabetica...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.0]
Date Created: 05/09/2001 Last Modification Date: 09/03/2001

102. How to configure and host multiple Web+Center installations on one server.: One can host more than one instance of Web+Center on a single server by changing the following fi...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.0]
Date Created: 05/03/2001 Last Modification Date: 05/03/2001

103. IIS service terminates complaining that the Out of Process app terminated: If no domain administrator for the server is logged in, IIS web server can create this error that...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 03/23/2001 Last Modification Date: 10/18/2001

104. Problems running Windows 2000, IIS, and FAT partitions: There are IIS web server issues while attempting to run Web+Center on Windows 2000 (professional/...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 03/22/2001 Last Modification Date: 03/22/2001

105. How can we enlarge the size of the Case Summary and Case Resolution Text Boxes in the Tech+Center Case Form ?: This can be easily changed by editing the TCaseform.asp module in the Techcenter directory. The ...
Categories: [Problem Type==Enhancement Request] [Item==Tech+Center 3.0]
Date Created: 03/21/2001 Last Modification Date: 03/22/2001

106. How can I edit the Email message text sent to customers/Techs ?: These are configurable under options under administration... and Email Text and User Page Configu...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 03/21/2001 Last Modification Date: 03/21/2001

107. How can you put a case into the FAQ list?: If you click on reports and then click on Edit Top 10 List link you can add cases to the FAQ. Ca...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.0]
Date Created: 03/08/2001 Last Modification Date: 03/08/2001

108. If Double Quotes are in the One Line Description the case form stops reading the one line description from that point: his is an HTML behavior with the input HTML tag.
When a double quote in the text field, it ...
Categories: [Problem Type==Problem Report] [Item==Tech+Center 3.0]
Date Created: 03/06/2001 Last Modification Date: 03/14/2002

109. Direct OLE-DB Connect String for Access/Web Server Crashing problems with Access: To posibly help solve some problems with the Access ODBC driver which are not thread safe and thu...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.0]
Date Created: 03/02/2001 Last Modification Date: 03/28/2001

110. Error deleting Tech support staff: Versions before Feb 25, 2001 may have problems deleting techs using the administration tools. Th...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 02/26/2001 Last Modification Date: 03/02/2001

111. How to create different Customer_ID Keys: There are three places where will need to change the code that creates the customer ID to be cons...
Categories: [Problem Type==Enhancement Request] [Item==Web+Center 3.0]
Date Created: 02/23/2001 Last Modification Date: 02/23/2001

112. Connecting to Remote SQL*Server Database: When IIS and SQL Server are running on separate machines, the NT domain security
must be set...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 02/23/2001 Last Modification Date: 02/23/2001

113. HTTP Error 401 error: Users reports getting error for the techsupp.dll file:
HTTP Error 401
401.3 Unauthorized:...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 02/09/2001 Last Modification Date: 02/09/2001

114. ODBC error with SQL*Server - Select Permission denied: The wc30 user does not have enough permissions for the webcenter30 database when this occurs. To...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 01/30/2001 Last Modification Date: 01/30/2001

115. Error when running SQL*Server script Loadwc31Default.sql: When using the database scripts from download 3.1 (01/23/01 or earlier) on SQL 2000, you may
...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 01/23/2001 Last Modification Date: 01/23/2001

116. Is there a way to email a notification to the admin or dispatcher that a new help ticket has been
submitted?: Yes... Using the Group Notification option this can be done. Use the steps below:
1) Add a...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 01/19/2001 Last Modification Date: 01/19/2001

117. How does Version 3.1 differ from Version 3.0: Version 3.1 has a complete re-designed of the asset management component and allows for assets to...
Categories: [Problem Type==Question] [Item==Web+Center 3.0]
Date Created: 01/10/2001 Last Modification Date: 01/10/2001

118. How can I import customer records?: There exists in the techcenter directory an extensive script to import customer records and prope...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 01/02/2001 Last Modification Date: 01/02/2001

119. How do we send email to more than one tech?: You will need to add some tech members to the defined default group. You can configure email to ...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 12/20/2000 Last Modification Date: 12/20/2000

120. Common ODBC/Database connect problems: If you are experiencing any database connectivity issues or get any http 500 server errors, pleas...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 12/13/2000 Last Modification Date: 12/13/2000

121. Customer Asset Component Not activated: This was acciendently commented out in the customeroptions.asp module in the customer directory. ...
Categories: [Problem Type==Problem Report] [Item==Customer+Center 3.0]
Date Created: 12/11/2000 Last Modification Date: 12/11/2000

122. Problem accessing database, Error: Microsoft OLE DB Provider for ODBC Drivers (0x80004005) reported: The userid and password in the db_define.inc files in the businesscenter, customercenter and tech...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 12/11/2000 Last Modification Date: 12/11/2000

123. Error(0x80004005) when running importTowebcenter30.asp: The file permissions for the webcenter30.mdb file are not loose enough for running under Windows ...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 12/07/2000 Last Modification Date: 12/08/2000

124. Configurator Access lost: You need to have one user account as configurator since only a configurator can grant additional ...
Categories: [Item==Tech+Center]
Date Created: 12/05/2000 Last Modification Date: 05/13/2004

125. Categories not displayed on Tech+Center Search Engine: If a category was selected to be tech view only, it was not appearing on the tech search page. T...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 11/29/2000 Last Modification Date: 11/29/2000

126. Customer+Center displays wrong case number for newly created case: This was random occuring error in the DoCaseForm.asp module which was fixed by a new database que...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 11/27/2000 Last Modification Date: 11/29/2000

127. Category Edit/Delete fails: To fix this problem you will need to add a new column to the categories table called category_ind...
Categories: [Problem Type==Problem Report] [Item==Web+Center 3.0]
Date Created: 11/21/2000 Last Modification Date: 11/21/2000

128. Upgrade from Web+Center version 2.X to Web+Center 3.0 version?: There are complete instructions for upgrading a Web+center Version 2.5 installation to a 3.0 inst...
Categories: [Problem Type==Question] [Item==Web+Center 3.0]
Date Created: 11/15/2000 Last Modification Date: 11/15/2000

129. How do you change the customer login name required length?: You can customize the requirements for all of the customer fields by reviewing the DoRegistration...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 10/30/2000 Last Modification Date: 07/21/2003

130. Can Customers directly view a particular case or article by the Case number ?: We have created a new, optional ASP page called CSearchOneCase.asp which can be added as a link t...
Categories: [Problem Type==Enhancement Request] [Item==Customer+Center]
Date Created: 09/27/2000 Last Modification Date: 09/28/2000

131. How to compare two Access 97 database versions: If you want to compare the two Web+Center databases, possibily one that has been changed outside ...
Categories: [Problem Type==Comment] [Item==Database]
Date Created: 09/18/2000 Last Modification Date: 09/18/2000

132. Importing LDAP records into the Customers database: We have created two LDAP specific import scripts to handle creating customer accounts from a impo...
Categories: [Problem Type==Question] [Item==Database]
Date Created: 09/11/2000 Last Modification Date: 09/11/2000

133. How to make category item entry required?: This can be accomplished by adding the following code into the ASP module called DoCaseForm.asp f...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 08/30/2000 Last Modification Date: 08/31/2000

134. http: 500 server error Problems with some Windows 2000 installations: When submitting a new customer in Techcenter or a new user in customercenter, a "The page cannot ...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 08/23/2000 Last Modification Date: 08/23/2000

135. Error Message: Failed to send email message - the recipient email address may be invalid.: This error may appear if your reply to email address or domain name is not valid. We got this er...
Categories: [Problem Type==Problem Report] [Item==Tech+Center]
Date Created: 08/22/2000 Last Modification Date: 08/22/2000

136. Can I use the product with Windows 98: No. The product will not run under Windows 98. The Personal Web Server appears to have problems...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 08/04/2000 Last Modification Date: 08/04/2000

137. Can I convert the database to Access 2000 format?: No. The database (webcenter.mdb) located in the database directory is created in Access 97 forma...
Categories: No Categories Defined
Date Created: 07/12/2000 Last Modification Date: 07/12/2000

138. Error after converting to Access 2000 database format.: When trying to register with the customer+center as a user, I receive the following error:
...
Categories: [Item==Customer+Center]
Date Created: 07/11/2000 Last Modification Date: 07/11/2000

139. How can I verify I have the current version of Web+Center?: We have created a special set of tools to help Web+Center users stay current with the latest Web+...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 06/27/2000 Last Modification Date: 06/27/2000

140. Want to make Phone Number a required field for Customer Registration: To do, add the following three lines into the DoRegistration.asp starting at line 61. This file ...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 06/23/2000 Last Modification Date: 06/23/2000

141. Running Web+Center on Windows 2000: Running Web+Center on Windows 2000 will create a generic Windows 2000 server 500 error because th...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 06/12/2000 Last Modification Date: 06/12/2000

142. How to Import Customer Records into Web+Center: We have created a script called ImportLDAP.asp and DoImportLDAP.asp located in the techcenter di...
Categories: [Problem Type==Problem Report] [Item==Database]
Date Created: 06/07/2000 Last Modification Date: 01/14/2002

143. Configuring SQL*Server for Web+Center: Configuring the SQL*Server version is more complicated than the Access database version for vario...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 06/06/2000 Last Modification Date: 06/06/2000

144. Instructions to remove required password for Customer+Center for Login: Not requiring a password on the customer+Center login is now an web-based configurable option und...
Categories: [Problem Type==Question] [Item==Customer+Center]
Date Created: 06/06/2000 Last Modification Date: 01/18/2005

145. Installation Diagnostic Tools
To help solve some installation problems, we have created some webpages to help debug installation and configuration issues.: To help solve installation and configuration issues that vary across the numerous IIS web server ...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 06/02/2000 Last Modification Date: 06/23/2000

146. Return receipt messages are being generated by customer+center.: There is a flag setting some of the customer+center *.asp page script that initially turned on re...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 05/26/2000 Last Modification Date: 05/26/2000

147. TELNET Methods to debug SMTP connectivity issues: The Tech+Center requires a connection to a open SMTP server. To verify that you STMP server will...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 05/17/2000 Last Modification Date: 02/07/2008

148. Error when customer submits a case report. It reports:
Server object error 'ASP 0177 : 800401f3'
Server.CreateObject Failed
/customercenter/DoCaseForm.asp, line 478
Invalid class string: This error will occur when the SMTP mail component from Software Artisans is not installed as lis...
Categories: [Problem Type==Problem Report] [Item==Customer+Center]
Date Created: 05/10/2000 Last Modification Date: 05/10/2000

149. When attempting to add support staff to a support group, I get the error, "Failed to update recordset". This problem occurs only with SQL*Server versions dated before May 4th.: There is a missing default value for one of the fields in the groups table for the SQL*Server ver...
Categories: [Problem Type==Problem Report] [Item==Web+Center Installation]
Date Created: 05/04/2000 Last Modification Date: 07/12/2000

150. The Tech+Center displays a HTML page that says Database is not updatable with a continue button that takes one back to the login screen.: This is caused when the webcenter application is installed under the wwwroot directory tree and s...
Categories: No Categories Defined
Date Created: 04/18/2000 Last Modification Date: 04/18/2000

151. Request to make selected categories tech view only.: This feature has been implemented in version 2.5. It can be found by
(1) Click on administra...
Categories: [Problem Type==Enhancement Request] [Item==Tech+Center]
Date Created: 03/23/2000 Last Modification Date: 04/13/2000

152. User can not find how to edit the white board.: The white board can be edit by pressing the administration button, then pressing the edit user pa...
Categories: [Problem Type==Question] [Item==Tech+Center]
Date Created: 03/07/2000 Last Modification Date: 03/23/2000